"Now that we have all had time to reflect, I am writing to express my deep disappointment regarding the Christmas Day meal my party and I experienced at your establishment. We had high expectations, especially considering the substantial cost of £85 per person for our group of twelve. While the starters and desserts were acceptable, the carvery, which is a significant part of the meal, fell far below the standard I would have anticipated. The quality of the dishes did not justify the hefty price tag. The potatoes appeared reheated and lacked freshness, resembling leftovers from a previous week as were other vegetables. Additionally, the serving of only one pig in blanket per person was notably stingy, given the occasion and cost. The beef was tough and unappetising, and the cauliflower cheese was disappointingly watery. Moreover, our dining experience was further marred by delayed service, as we had to remind the staff regarding missing straters and desserts. To compound matters, our seating arrangement was unsuitable. Being placed adjacent to the toilets, we were subjected to a consistent odor of sewage throughout the meal, which severely affected our enjoyment of the occasion. Furthermore, the demeanor of the staff member attending to our table was notably dismal, contributing to the overall negative atmosphere. We also encountered issues with cutlery, having to request it repeatedly. Given the significance of this festive occasion and the considerable financial investment made by our group, this experience fell well below our expectations and left us deeply dissatisfied. We expected a higher level of service, quality, and ambience, especially on Christmas Day. We felt as though you were trying to get as many people in as possible and charge as much as you can for the privilege."
