"We went to Bel Passi to celebrate a 25th wedding anniversary, we booked as there was 13 of us. We had look over the menu online and all the offers they had. Arrived 26/4/23 on time and were seated. Ordered drinks and food after 20 mins. Menu was a different name, so this must have changed and now not Bel Passi. No offers now on. You need to change your online as your misleading your customers!! Food ordered and we waiting over 45 mins and starters arrived. To say they were okay is pushing it, salad on the side was a bit of lettuce or rocket. I’d rather none than that. No tables cleared until we asked, and then waited an hour for our mains. As a group of 4 had come in and had there starters and mains we decided to check on our mains. We were advised it’s taking a little longer due to 13 people and they want to serve us all together, and it would be another 5 mins. It was only another 5 mins, but not all food served together, some had finished as others were getting there’s. At this point we’ve been here for two hours and just had our mains. The food wasn’t nice, lasagna was bland, spaghetti bolo was terrible, but my husband said his pizza was amazing. One person happy out the group! So a few of us decided to see how long a dessert would take, we were told 5 minutes, ice creams, tiramisu ordered and we did only wait 5 minutes. Great, until I put my spoon into my dessert. It’s frozen. I explained to the waitress that my dessert is frozen, she said yes it’s just out the fridge. So I had to take it to the man behind the bar to explain my dessert is frozen. He apologised, and explained they don’t make them fresh anymore as there was too much waste. So now it’s ordered in frozen and they section portions off and put it under the heat lamp to defrost. Yes you are reading that correct, they use a heat lamp to defrost a tiramisu. I was asked if I’d like another one, to which I refused. It’s been nearly 3 hours and I’m still starving after what was supposed to be a nice meal for a celebration. Waitress was absolutely rubbish, no people skills or service skills and she could do with speaking up so she can be heard. I appreciate we were a big party, but if you can’t handle that don’t take the booking. I wouldn’t tell anyone to go there especially if it’s a bigger group. But my husband wanted to make sure I mentioned his nice pizza!! You seriously need to look over tonight and see how many guests you disappointed. From your still starving customer!!!"
