"As the title shows, firstly I must accept and make known the fact that we did not bring any of the following up with staff as we had our meal we could not bring ourselves to, not even though we 're both seasoned professionals in the industry out of embarrassment for what was served. My toes where curling knowing how bad it was and that my guest clearly wasn 't enjoying a thing. Firstly, I 'll start with the menus. I knew well once I seen the menu and it was multiple pages long, with dishes all reusing the same proteins yet rehashed in unnecessary and unsavory ways, we would be getting nothing special but I held out hope. The Starters are the same overused and almost always badly executed things that are very common in and around this part of the country why, I 'll never understand. . Potato Skins, Deep Fried Mushrooms, Prawn Cocktail etc. We wisely skipped past them. I noticed straight away that repeated over a large amount of dishes was a chilli mash but we 'll get to that in a moment. I struggled to find anything appealing, the same as my guest but we decided to make a choice as we where short on time. My first choice was the Breast of Barbary Duck which unfortunately was unavailable that 's disappointing yet understandable, things can sell out . So I ended up reluctantly requesting a 12⁰Z Sirloin cooked medium rare with just mash and pepper sauce on the side as a precaution. My guest ordered soup and a side salad. The food arrived and the first impressions where not good ones. The plates, grimey and smudged up. The soup was splattered on the rim of the bowl showing a lack of care in the kitchen. You can 't tell me you didn 't notice that and didn 't have 3 seconds to clean the rim before sending the dish at least two people had a chance to rectify it the chef and the waitress and opted not to. The side salad was all cramped up on a tiny oval dish and my guest pointed out the dirty marks on the hard boiled eggs whatever that might have been, they went uneaten. My 12⁰Z steak was not 12 ounces, much closer to 8⁰z or 8½ at most. As I said I asked for it medium rare, yet it came out and I was disappointed the second I saw it. Clearly smaller than was advertised, blood leaking all around the plate which can only mean it hasn 't been rested what so ever another display of incompetent cooking. To top it off, the steak was cooked medium well well done a concrete sin for those whole love a properly prepared steak! , lacking in the seasoning area aswell unfortunately. My guest had about 5 spoons of the soup before she decided she couldn 't force herself to eat anymore of it. She likened it to cheap, reheated packet soup. Now I can get to the mash and I am not at all exaggerating when I say this was the worst attempt at mash I 've ever ever had. I know microwaved mash when I see, it 's unmistakable and this was absolutely that. The texture was so displeasing. Gelatinous and lumpy with texture closer to raw bread dough than mashed potatoes. I 'm not joking when I say that I put my spoon into the side order of mash and it lifted up out of the side dish whole! Stuck to the spoon. The mash didn 't even stick to the bowl giving you an idea of how elastic it 's was! The chilli mash that was regrettably under my steak, which unrested, had bled all over and left black grease stains from an unclean grill was just the worst. You CANNOT microwave lumpy, under seasoned, play dough like mash potato with bottled sweet chilli sauce and think anyone would like that. That 's not cooking, not by a long shot and it actually angers me to think there are people working with food who would not only think that this something that works or is even palatable, but that they could repeat it all over dishes on the menu! Simply revolting.As for the Floor Staff, I don 't have all that much to say, though I should mention the very loud doorbell that rings throughout the dining room when they are being called is obnoxious and disruptive. Not much care going on between them, no smiling, not a warming crew honestly a lack of eye contact when they spoke with us. We noticed immediately the lady that served us had a service cloth tucked into her trousers as she walked around and even when she first greeted us. Unhygienic and unprofessional.The young very young man that settled the bill was very monotone and inexperienced but I don 't think he was much older than 14 so that 's a given and a fault of whoever manages the floor staff and not necessarily of the young man. I regret that I spent a very rare chance long traveled to see a close family member in this establishment. We can 't reccomed it and we will not return in future."
