Wrexham
Rafters Bar Restaurant

Rafters Bar Restaurant

The Holt Lodge Hotel, LL13 9YU, Wrexham, United Kingdom

Cafés • Steak • Seafood • British


"Went for their Carvery meal to celebrate the Mother-In-Law 's 90th birthday and had to pay a deposit beforehand as had a party of 15 (not heard of that before) and also had to book our meals in advance. With being registered Coeliac with a Gluten-Free diet I have to know they can cater for me to which they weren 't really very helpful with the wording going along the lines of we think we can cater for you which for the prices they charge is not really the attitude you would expect. I ordered their Carvery meal and a G/F crumble custard.We turned up today and were told the crumble wasn 't available so what was the point in ordering in advance?I went for my carvery and had to enquire at what was available to me only for the chef/server to have to ask what there was grrrrrr. The Yorkshire puddings were right next to the roasters and all the customers were taking them with their tongs OVER the roasters which would 've then caused cross-contamination when bits fell into the roaster tray! Those said roasters were rock hard by the way!The beef I had was gristly and that gristle would not cut with the knife, the turkey was dry and I struggled to chew and swallow it, there was no white normal mashed potatoes but a mocked up mash of carrot turnip so don 't know if there were any potatoes in it really! I then had an Eton mess for pudding and it was so sharp with the jelly/juice it was unpalatable! So, I didn 't have a nice experience at all really!"