Adventure Parc Snowdonia Hilton Garden Inn Snowdonia

Conway Road, Dolgarrog, LL32 8QE, Conwy, United Kingdom

🛍 Local, Food Reportage, American Express

2.8 💬 14 Bewertungen
Adventure Parc Snowdonia Hilton Garden Inn Snowdonia

Adresse: Conway Road, Dolgarrog, LL32 8QE, Conwy, United Kingdom

Stadt: Conwy

Menü Gerichte: 23

Bewertungen: 14

"The food and service at this restaurant were fantastic. However, the atmosphere was strange - despite it being peak holiday season, it felt deserted. When we stayed in February, it was very busy, so it was difficult to understand the lack of crowds. After lunch, we tried to book a stay in February 2024, only to be told that the hotel charged £50 per night for a small dog, which we found to be opportunistic and unfair. Unfortunately, we won't be returning, which is disappointing."

Harvey Harvey

We had worse food for a long time. Bad quality terrible food combinations. Pie wasn't what we were told. Wouldn't recommend. A walk into a beautiful hotel.

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Bewertungen

Freddie
Freddie

we had worse eating for a long time. bad quality terrible food combinations. pie wasn't what was told us. would not recommend. a walk into a beautiful hotel.


Dennis
Dennis

eating worse that we've had for a long time. bad quality terrible food combinations. pie wasn't what we said. would not recommend. a hotel in a beautiful hotel.


Geoff
Geoff

The food options at the restaurant were quite different from what was advertised on their website. The shared starter of taramasalata, hummus, etc. was small and did not seem worth the price in our opinion. The main dishes we ordered were only average. Speisekarte ansehen


Laura
Laura

We had the worst food we have had in a long time at this restaurant. The food quality was poor and the combinations were terrible. The pie we ordered was not what we had expected. We would not recommend this restaurant, as it was a disappointment to the otherwise lovely hotel.


Mike
Mike

The food and service at this restaurant were fantastic. However, the atmosphere was strange - despite it being peak holiday season, it felt deserted. When we stayed in February, it was very busy, so it was difficult to understand the lack of crowds. After lunch, we tried to book a stay in February 2024, only to be told that the hotel charged £50 per night for a small dog, which we found to be opportunistic and unfair. Unfortunately, we won't be returning, which is disappointing.

Kategorien

  • Local
  • Food Reportage Genießen Sie Geschichten auf Ihrem Teller mit unserer Kategorie Food Reportage, wo Erzählung auf Küche trifft und jedes Gericht in eine Reise voller Aromen und Tradition verwandelt. Speisekarte ansehen
  • American Express Verwöhnen Sie sich mit klassischen Aromen aus unserer American Express Auswahl, die eine reichhaltige Vielfalt an herzhaften Gerichten bietet, die das Beste der traditionellen amerikanischen Küche hervorheben und ein wirklich zufriedenstellendes kulinarisches Erlebnis bieten.

Ausstattung

  • Wifi
  • Visa Card
  • Speisekarte
  • Mastercard
  • Menü
  • Card Payment

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81 Station Road, LL31 9DF, Conwy, United Kingdom

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"Whenever I get the inclination to write a review it’s usually because it’s so good and I want to shout about my experience to everyone… however this is not my usual 5* recommendation! As locals we have visited this cafe on a few occasions for breakfast or a coffee stop. It’s a great location, nice decor, dog friendly and delicious food. What’s not to like? Well, the staff, or more specifically the owner! She lacks any customer service skills, she smiles through gritted teeth, orders her staff around while she stands observing (or waiting for an argument . Each time we’ve visited she’s had an issue with something. Once she argued with me because I asked for my latte to be served in a cup rather than a tall glass. She proceeded to try and educate me on coffee making (I’m barista trained ! She reluctantly gave me it to me in a mug with a jug of extra milk which wouldn’t fit into the mug anyway! More recently we arrived, it was quiet, and chose to sit in the window (the largest table as we had our dog and didn’t want him to be in the way. She rushed over and demanded we sat at another table because she “couldn’t afford for us to take up a larger table”. We moved without an issue but she was very confrontational (as always and made the rest of our dining experience uncomfortable. So uncomfortable in fact that despite being ravenous we almost didn’t order. The cafe remained quiet throughout our time there, plenty of empty tables and yet she proceeded to use the larger window table to accommodate her staff, herself and a friend who popped in. How is that fair? So my advice to you as a fellow catering/ hospitality manager is… Learn from your Trip Advisor feedback, Book yourself on a free customer service course and lead by example and if you are worried about costs reduce the number of staff. 5 staff on duty in a cafe that seats approx 25 people at full capacity is not needed. Maybe the owner should put her feet up at home and let the lovely younger people do their thing. They all look so nervous around her and are almost too afraid to speak. I’m sure they’d do a far better job without her monitoring their every move. Even the Chef (her husband maybe? looks petrified of her!! Certain people are not cut out for customer facing roles and she is one of them! I’m pretty sure she doesn’t read any of these reviews as she’s been like this since my first visit 5 years ago!! What a shame. This place could be a thriving business and a welcoming village cafe but I’m sure her confrontational attitude and unwelcoming nature put people off from returning. Such a shame as the food and coffee are delightful"