Telefon: +441492545943
Adresse: Colwyn Road, Conwy, United Kingdom
Stadt: Conwy
Gerichte: 6
Bewertungen: 2586
"Some people would take our experience and make it negative.Things went wrong for sure but that’s how you measure a company in my book… you can’t praise or criticise them for doing what’s expected.So we had an issue with a voucher that wouldn’t go through the till and ended up paying full price. There were also items missing from my wife’s roast dinner.So first off the voucher… the poor lady on the till had been away for a few minutes and came back to a queue of people. Midway through trying to serve me another customer started pestering her for cutlery. She couldn’t get the voucher to go through and appeared flustered so I agreed to pay full price even though I was disappointed.I mentioned it to a young lady who was passing our table a few moments later who couldn’t have been more lovely. I believe her name was Jenny or Jennifer. She agreed that she would resolve the discount when we ordered our desserts.Roast dinner my wife had was excellent. Paid extra but there were a couple of items missing so we mentioned it to the young lady and she then agreed to give us free desserts. At the same time the lady who had served us at the till came over to apologise for the discount and she was very sincere in her apology.All in all the food was good and a few issues were resolved professionally and speedily.I have to say as well… if you run this restaurant then considering the young lady who helped us had been in since 6am and was running rings round the other serving staff she deserves a medal!! She was staying late due to staff shortages I believe but she was charging round the restaurant and putting others to shame. Give her a bonus… better still a pay rise because people like her will keep people like us coming back!Thank you!"
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