Brewers Fayre Goffs Park

45 Goffs Park Rd, RH10 6ST, Crawley, United Kingdom

🛍 Pub, Steak, British, Fast Food

3.5 💬 4211 Bewertungen
Brewers Fayre Goffs Park

Telefon: +441293535447

Adresse: 45 Goffs Park Rd, RH10 6ST, Crawley, United Kingdom

Stadt: Crawley

Menü Gerichte: 11

Bewertungen: 4211

Webseite: https://www.brewersfayre.co.uk/en-gb/locations/sussex/goffs-park

"Absolutely the worst place I have visited in ages. We booked the restaurant for our family to celebrate what would have been our mum/nan 's 89th birthday she passed away last year and this is the first birthday without her. There were 11 of us in total and we booked online with no issues. We were telephoned on the day to say that the Carvery meat had been delayed and that the carvery wouldn 't be available until much later than our booking time. This wasn 't an issue as we didn 't want the carvery. Upon arriving at the restaurant we were the only ones there and there was no welcoming hello, instead the team members looked like they were having a very intense team talk. It wasn 't until 10 minutes later or so that someone acknowledged we were there when more of our party arrived. We were shown to our seats which weren 't in a nice part of the restaurant like the conservatory area or on a suitable long table, There were 3 different tables pushed together all different sizes and heights and chairs all mismatched and some big, some small etc... We sat down and were given a folder for the Gluten Free members although all the other Brewer Fayres I have visited have their own GF menu and the website has their menu!! We decided what to have and went to the bar to order and pay. There was only one member of staff on the bar at all times the whole 2.5hrs we were there for and the place had queues at times because there wasn 't enough staff and the restaurant was not even 1/4 full for a SUNDAY!!!! It took 30/40 minutes for the starters to arrive. Our starters came and one of them was wrong so we sent it back with the poor lad who appeared to be the only member of staff rushing around amongst all the tables and was taking the flack for the unhappy customers. The starter we sent back took ages to appear, well 15 minutes after all of us had eaten ours. It was unappetising and tasteless. The cutlery on the table was dirty and when we used it for the starters once we had cleaned it properly we had to ask several times throughout the mains appearing for cutlery and then it was forgotten and we were expected to eat with our fingers. When the mains arrived they looked awful and we had to wait another 40/45mins for them to arrive after the starters had finished. The haddock and chips were overcooked, the chips were cold. The scampi was burnt, and the pies had a dollop of mash which looked like they could hardly spare any. The peas on the kid 's meal and the mash were cold and the steaks well that was a complete JOKE. We ordered two steaks one medium and one well done with salad instead of chips and a portion of coleslaw 2 bowls of coleslaw we were charged different prices for the non gluten free one was 99p and the GF one was nearly double the price THERE IS NO GLUTEN IN MAYONAISE!!!!!!! . What arrived wasn 't a meal worth the £13.00+price tag. The steak was overcooked, burnt and rubbery. The salad consisted of lettuce and 2 tomatoes and the coleslaw failed to arrive until we had sent the meals away and cleared the table of the other meals. We refused to have a fresh steak meal and were told that we would need to speak to the manager at the end of the meal for a refund. Subsequently, two of us went hungry!! We let our younger guest have his pudding as it was part of the meal plan and called over the manager, who this time was not the woman we had previously spoken to who promised the refund, but a gentleman appeared to speak to us. Unfortunately, we didn 't catch the manager 's name but I would say his persona was not one of friendliness towards us. He informed us that his chef had WALKED OUT OF THE KITCHEN AFTER A ROW WITH THE OTHER CHEF AND HE THE MANAGER WAS DOING THE COOKING!!! This explains the lack of professionalism in presentation and knowledge of how to cook things. Surely the simplest answer would have been to close the kitchen and avoid people sending food back or worse still risk having someone fall ill with a Manager cooking instead of a chef not in chef whites and debatable whether or not he was hygiene qualified to do so!! The manager 's response to our unhappiness was What would you like me to do Well we mentioned a refund and upon him having the cheek to say just on the meals not eaten, I spoke up and said he could refund the whole meal, as the meals received were not at a standard worth paying for, the whole cost of the meal was around £170.00 which is a lot of money to pay out for meals that are basically below sub standard. He finally agreed after persuasion, and apologised for ruining our meal which was supposed to be a memorable occasion to remember our family member by but was ruined by this restaurant. The kitchen shouldn 't have been allowed to remain open with no proper chef. The staff consisted of 3 members and there were other customers after us who were complaining also about their food. This whole experience left my grandad who is 93 heartbroken and in floods of tears. This Brewers Fayre needs to be shut down as it obviously cannot run as a proper restaurant. 25 years ago my parents had their wedding reception there when it was Goffs Park Hotel and it was 10 times better. This is an awful experience and a place we will not recommend or return to."

Ganze Speisekarte - 11 Optionen

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Indisch

Fischgerichte

Nachspeise

Toastbrot

Hauptgerichte

Kartoffeln

Burger

Salate

Rob Rob

Thanks Natalie for your time to help us out and it was good we are so happy about it and we love it and we will be back soon and well done

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Bewertungen

Freedom21395154943
Freedom21395154943

Charly, Amy and Troy specifically were amazing. Answered every question I had, and gave me a warm welcome throughout my visit. Id definitetly come here again for the service alone! A rarity these days.


Michael
Michael

I have to be honest, food was not the best however 2 waitresses Helen and Natalie gave me the best customer service I could have asked for. 2 very hard workers who are a real asset to premier inn and Brewers fare. I hope they are appreciated within the company.


X579CXiand
X579CXiand

....the worst Brewers Fayre in the world. Lackadaisical service from lethargic staff, lukewarm food, kitchen manages to **** up prepackaged food, groups of people smoking weed and puking by the front door, all in all a disgraceful place. Even noticed staff parking in disabled parking spaces. Speisekarte ansehen


ajb0719
ajb0719

Came for breakfast on Monday which was delicious and so much variety. Even managed to get my fussy toddler to eat something! We were served by Abi Emma and as usual the service was fab. We come here quite often due to value for money and it being a kid friendly place and always have a good experience!


jansS6447FK
jansS6447FK

Plenty of parking. Greeted on entering. Lovely friendly servers. Very helpful. Order taken quickly and starters came out in a very short time. Everything hot and tasty. Main courses were all served together and with 7 of us that was wonderful. Desserts very great value for money All very clean. Will go again.


chappersp74
chappersp74

Boxing Day meal with family. We arrived 6pm and got seated. Starters came out which were ok apart from the tomato soup which was oily. We all had the roast apart from plenty of meat, which was ok, the potatoes were hard, sprouts hard and everything was just warm. Desert was ok but service was poor. The chef I saw kept picking meat from the counter with his fingers and eating it. Speisekarte ansehen


Bonzaballs1
Bonzaballs1

Sat at table… ordered food and drinks from the bar and waited for starters…. 40 min later I asked where they were…. It seemed the food order had not made it to the kitchen… told staff forget starters and we would have the carvery as our main course. The meat was dry beyond belief and in some cases inedible… the veggies were cold and the whole experience was terrible… left without having our puds but at least got some money for our lack of starters. Will never set foot again!


alansQ4074VO
alansQ4074VO

I didn’t read the reviews before we came in this case as a last minute thing, in the right location. We were greeted with a smile and a cheery attitude by Troy at the bar and seated quickly. Our order was taken and drinks dispensed, no problem. We had starters, main course and deserts. The food was hot tasty and well prepared, what more could we ask for. We were served by kristal, who came across as bubbly and attentive, without being intrusive. Breakfast was also eaten here, a good old full English with toast and coffee. Natalie , who at 06:50 in the morning was amazingly cheerful and pleasant, looked after us and the food was freshly cooked, hot and a presented well. To sum up, Would I sta...


Zoe
Zoe

Absolutely the worst place I have visited in ages. We booked the restaurant for our family to celebrate what would have been our mum/nan 's 89th birthday she passed away last year and this is the first birthday without her. There were 11 of us in total and we booked online with no issues. We were telephoned on the day to say that the Carvery meat had been delayed and that the carvery wouldn 't be available until much later than our booking time. This wasn 't an issue as we didn 't want the carvery. Upon arriving at the restaurant we were the only ones there and there was no welcoming hello, instead the team members looked like they were having a very intense team talk. It wasn 't until 10 mi... Speisekarte ansehen

Crawley

Crawley

Kategorien

  • Pub Genießen Sie eine lebendige Atmosphäre mit unseren klassischen Pub-Favoriten. Von herzhaften Burgern und Fish 'n' Chips bis zu würzigen Pasteten und Craft-Bieren verspricht unser Menü ein gemütliches Erlebnis, ideal zum Entspannen mit Freunden.
  • Steak Genießen Sie erstklassige Stücke von saftigen, zarten Steaks, die fachmännisch zur Perfektion gegrillt werden. Jeder Bissen bietet eine Geschmacksexplosion, serviert mit klassischen Beilagen und köstlichen Saucen, um Ihr kulinarisches Erlebnis zu bereichern. Speisekarte ansehen
  • British Traditionell und herzhaft bietet das britische Menü Komfortklassiker wie Fish and Chips, saftige Braten und herzhafte Pasteten. Entdecken Sie vertraute Favoriten neu, liebevoll zubereitet mit zeitlosen Rezepten und frischen, lokalen Zutaten.
  • Fast Food Genießen Sie eine Vielzahl von schnellen und köstlichen Mahlzeiten, die sich perfekt für unterwegs eignen. Von saftigen Burgern und knusprigen Pommes Frites bis hin zu erfrischenden Getränken – unser Fast-Food-Menü stillt Ihre Gelüste mit schnellem Service und unwiderstehlichen Aromen.

Ausstattung

  • Wifi
  • Seating
  • Speisekarte
  • Visa Card
  • Menü
  • Cash Only

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"30th August made a order online. I had already paid. I wondered what was going on as i havent heard anything from this company, then finally get a message rejecting the order! I rang up asked for a refund and why my order was rejected, the person I spoke too was nice and to ring the 3rd party as they took the money. I then get a phone call back I will get refund by end of day. I recieved nothing, next day I phoned up he was nice again told me that he will get in touch as soon as he knows something and apologised, My partner went to the shop without knowing I had already called. This man showed a WhatsApp message that havent been seen by curry hunter which I throught is very unprofessional. I phoned up again on monday he said can I get back to you. Tuesday this time it was the brother of the other person. He was very rude he made me cry down the phone, told me that his brother told me partner that I will get a refund in 2weeks which was a lie, he was shouting at me wouldnt letting me get out what I had to say he. I then get a text message from the person I was talking to before saying it's not for them to give me the money that curry hunter needs to sort it out not them. I then had a phone call from the manager from curry hunter manager very nice and understand they told me how things are meant to work and how mazza has dealt with me and this situation is very wrong. He told me I will receive this refund tomorrow if not to call. I got nothing I wouldnt rate this company at all never had a problem until now will not be going back EVER!!"