Telefon: +441676540241
Adresse: Common Lane, North Warwickshire, United Kingdom
Stadt: North Warwickshire
Menü Gerichte: 5
Bewertungen: 4781
"Been here many times and never had a bad meal so we booked a table for 9 for mother's day when booking i asked if it would be a set menu and was told no it would be normal menu but carvery would close at 5pm. On arrival today we sat down to see that it was a reduced menu with minimal options. When I questioned this with waitress she couldn't apologise enough. We went on to order our food with the majority having the carvery which to our surprise was open and the rest of us ordered what we could off the the reduced menu, when we started to eat the carvery it was cold which then put a dampner on everyone's meal. I asked to speak to the owner she came over a said that she could see no problem with carvery as that she had just had one, i got the sense that she wasnt interested and really didnt want to do anything for us, she then went on to tell me to write a review on Facebook in which I replied I would put a complaint rather than a good review, she then suddenly asked what I wanted her to do I replied that's your choice in which she then said she would give us a discount. The amount of excuses that she came out with was ridiculous, at the end of the day all food should be served hot and no excuses made , we most probably will return as hopefully it was just a one off. Big shout out to the waitress MICHELLE she was absolutely lovely and couldn't do enough for us"
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