Telefon: +441485534771
Adresse: 11 High Street, PE36 5AB, King's Lynn and West Norfolk, United Kingdom
Stadt: King's Lynn and West Norfolk
Menü Gerichte: 17
Bewertungen: 5197
"We first visited the Chives on the Tuesday for a light lunch, I explained to staff the my wife had a stomach disorder to which the staff were very helpful and understanding and ended up having Two lovely meals which were good value for money, so we decided to book for the Thursday evening, Sadly Thursday evening was a totally different experience beyond belief, arrived got a nice table, this should of been a celebration but upsetting for us both is an understatement, again explained about my wifes stomach disorder, the starters were fine, the mains arrived and my wifes meal consisted of a salad minus Tomatos and Onions as requested, Sweet potato firs and a dressed Crab, my wife had just started her meal and on eating her crab pulled out a long elastic type hollow tube which she placed onto a napkin and discreetly took a waitress to one side away from customers and showed her what she had found, the waitress took it to the chef and the chef told her he had never seen anything like it before, my wife came back to the table and sat down but she could not eat her meal. The waitress asked would my wife like something else to which she replied some more sweet potato fries thank you. The manager then arrived at the resturant and imformed my wife and I that this was just part of the Crab, she was abrupt and rude but we decided to carry on with our evening. After the meal we asked for the bill to see we were charged full price £22) for a meal my wife did not eat, the manager came over a we both queried the bill, she was extremly rude and loud so all customers could hear that there was nothing wrong with the crab and that the chefs had informed her it was part of the crab. My wife informed her what the waitress had told her what the chef had said she went very quiet and stormed off. At no point did she apologise for her behaviour but they did eventually take the price of the crab meal off of our bill. My wife has been very unwell and this caused her great upset, not only by the way the manager spoke to her but also the volume of her voice and to do this in front of a packed and close table resturant."
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