"Our second visit . We took our granddaughters again. It was extremely busy. When we got there , there was total chaos with the amount of traffic. The traffic and parking Marshall’s were clearly out of their depth with this volume of traffic. There was a queue in the main entrance with national trust ticket holders getting preferential treatment. The lady who was checking tickets was rude and unhelpful and made go to the back of the season ticket queue despite us not having a season ticket. And in fact could of gone straight through to buy our tickets. Once in the gardens it was as to be expected with lovely autumn colours and settings. We then decided we wanted to eat but refused to wait 30mins plus to get to the tea rooms , so we were directed to the sandwich kiosk where we were expected to wait a further half hour. There was another big queue for the toilets. In the end we gave up and went to a local pub for relief and food.Seriously a venue like this should expect the numbers they had today and an organisation as big as the national trust should be also be expected to cope with such numbers. Very disappointing frustrating and stressful , with 2 young granddaughter in tow"
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