Telefon: +441964527393
Adresse: Main Road, Cowden, East Riding of Yorkshire, United Kingdom
Stadt: East Riding of Yorkshire
Gerichte: 6
Bewertungen: 216
"After booking a half term family holiday through Hoseasons the kids were really looking forward to their first holiday this year due to Covid 19 and lockdown. We arrived quite late on a Friday at 8pm after driving there straight after work and went to the main Cowden holiday park reception but it was closed, I was then told by the bar staff at the holiday park pub to go to the cross keys pub down the road to collect keys for the caravan from there. I collected the keys from the pub and was then told that the caravan was sited behind the cross keys pub with several other caravans, which I thought was odd as we had booked to stay at Cowden holiday park which this didn’t really seem to be part of. On entering the caravan (no 10) the holiday started to get a lot worse!! Everything in the caravan was either sticky or dirty and the carpet to the living area was half missing! (See picture). The Sofa to the living area was well worn and also felt sticky and smelled really bad!! As it was getting late by this point and travelling some way to get there we decided to clean the caravan surfaces with anti bacterial spray and try to sort it out with reception in the morning. We went to the main reception in the morning at Cowden holiday park and told the receptionist about the situation and was told there were no more available caravans due to half term break and the only option would be to get a refund, which we ended up taking! Not only did this leave my children upset and without a holiday that they had been looking forward to, but to let a family with children stay in a dirty caravan during Covid Pandemic peak times and to have not even attempted to clean the surfaces, you people should be ashamed of yourself!! Absolutely pathetic standards!! To be honest I wouldn’t have let a dog stay in this caravan!!"
Alle Preise sind Schätzungen.