Telefon: +441333405030
Adresse: East Pier, KY10 2AR, Fife, United Kingdom
Stadt: Fife
Menü Gerichte: 13
Bewertungen: 2941
Webseite: https://eastpier.co.uk
"Food great, service great, management terrible. There were 7 of us in our party having a combination of starters and mains I only ordered a man, the hake which according to the menu took 20 mins preparation time. Starters came and went, enjoyed by everyone. Mains came, apart from 2, one of which arrived several minutes later. I queried my main which was missing and was reassured it was on its way, but 5 mins later was told that the order had been lost somewhere no apology but a replacement main was offered but declined as my fellow diners had nearly finished and we were constrained for time by the bus timetable. Eventually the manager showed up to ask if everything was ok and was told what had happened again no apology. For my inconvenience I was offered a free drink. I would have expected the manager to have been informed immediately of my missing meal and for him to sort things out. I told him on the way out that I was disappointed with the service but he was disinterested and only wanted an argument. This is a successful and popular business and most people would have a good experience, but the measure of a business is how they react when something goes wrong and in my case they were very much left wanting. Because of the incident neither we, or our friends would ever dine there again."
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