Telefon: +441529307981
Adresse: 3 Millstream Square, NG34 7ZL, North Kesteven, United Kingdom
Stadt: North Kesteven
Menü Gerichte: 8
Bewertungen: 2764
Webseite: https://plus.google.com
"We choose this spot because of the many positive reviews. I guess we turned up on a bad day!I have only been introduced to coffee a few years ago despite being in my mid 50’s and really don’t like coffee unless a well made flat white. I travel the world frequently for work and always ask the same question, can you make a flat white? The reason being unless the person is a passionate barista I rarely get a coffee I enjoy. This question clearly upset the lady serving us who ‘rolled her eyes out loud’ by the question and then represented the request to her colleague in a manner that was more like ‘we have a pain in the arse’ than ‘can we make this gentleman a nice coffee. (Yes we overheard).Everything was fine except the flat white was a milky coffee and not something I enjoyed. Not a problem though. I never said a word but when asked at the counter how things were I thought I would say everything was good except the ‘flat white’. Immediately confronted by both in very hostile way was very surprising as I was only answering a question I thought they were interested in hearing I placed a review on their website and their response is a really good example of their attitude. Instead of focusing on service recovery they wanted to blame me and absolve themselves of any responsibility.I of course mentioned this to a few people in Sleaford and surprise surprise was met with very similar responses, ‘we don’t go there anymore as the staff can be very rude’ Looking forward to seeing how the proprietors decide to respond to this one."
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