Telefon: +441782609988
Adresse: Etruria Hall Festival Way, Stoke-on-Trent, United Kingdom, ST1 5BQ
Stadt: Stoke-on-Trent
Menü Gerichte: 13
Bewertungen: 245
"The food was quite good, and we enjoyed our initial experience at the restaurant. However, during our week-long stay at the hotel, we chose not to return after our first visit due to poor service. While the staff were incredibly friendly, it appeared that there weren’t enough of them available, as they seemed occupied with other tasks throughout the hotel. When we arrived, about 75% of the tables were vacant, yet many were still cluttered with dishes, glasses, and leftovers from previous guests. The delay in the waitress attending to us was so lengthy that we decided against ordering starters or desserts. Additionally, we found ourselves walking to the bar each time to fetch our drinks, as the waitress appeared too busy to take our orders. Although the hotel itself is wonderful and the food in the restaurant was enjoyable, it seems they are missing an opportunity by not having enough staff in place. As a result, we couldn’t fully relax and savor our evening meal, as the lack of service left us feeling frustrated."
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