Telefon: +441291672963
Adresse: 18 Old Market Street, NP15 1AL, Monmouthshire, United Kingdom
Stadt: Monmouthshire
Gerichte: 9
Bewertungen: 2503
Webseite: http://www.kingsheadusk.com/
"Terrible romantic meal with my wife on her Birthday yesterday at this establishment. Ordered their house burger which to be honest in itself was just a plain roll side by side with a beef burger and bacon with the biggest lump of melted cheese you have ever seen chucked on top but this was not the issue which was an uncooked Burger with blood coming out of it at one stage I thought it was going to jump off the plate and stand in line ready for milking as so raw. I discreetly mentioned to the bar man who I have to say is the only polite and helpful member of staff there I spoke to. He went and notified the chef and came back and apologized and said We will not charge you for the new meal when it comes back out , by the time it came out my wife had finished hers so we both ended up eating alone. There was no apology from the female waiter when the plate was returned to the table. Once I finished I was then told I would now be paying the full price.I asked to speak to the manager who then informed me Well as you finished eating the returned meal you would pay normal price another plate of food from another table was taken back into the kitchen. After arguing my case she reluctantly agreed to knock £5 off but after stating you should be checking food before it leaves the kitchen I ended up paying half price for a substandard meal that we could have sat on different tables as certainly did not have a romantic meal watching each other eat ours in turns. I found the manager very rude and not once did she apologize as the only one came from the Bartender. If you want an uncooked substandard burger with no apology then the Kings Head in Usk is for you."
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