Telefon: +441264810270
Adresse: Longstock Park, Stockbridge, Test Valley, United Kingdom, SO20 6EH
Stadt: Test Valley
Menü Gerichte: 10
Bewertungen: 751
Webseite: https://leckfordestate.co.uk/the-cafe
"We have been using the tearooms for over 2 years, in that time we have probably visited maybe 1-2 times Monday to Friday and at least once on the weekend, spending both lots of money and a few hours in glorious surroundings.. In the last 6 months, the service and quality has dropped immensley.From reductions in the breakfast roll, whch are inconsistant as sometmes 2 sausages, someties 3 to being told rudely that we can't have ham added to a toasted sandwich at lunch at our expense because the chef is too busy. When I pressed the point that indeed it was a lunch offering at lunch time we were informed that we couldn't have ham as the sandwiches are pre packed out side, scones were out of the question due to uncovered food and flies. Although in height of summer the staff tried to rectify this with thin pieces of deli paper....it failed. This is a waitrose establishment, it prides itself on Waitrose and John Lewis values and quality, but theyre faiing miserably. Only today, a manager approached me and made me feel awful for having sugar on my table, she informed me she liked to keep it at the communal bench with napkins cutlery etc, this is ok but 4 of us came for breakfast we have at least 3 hot drinks each, when we first came to this tearooms, sugar was on every table. The staff seem unhappy and the counter where service is taken is chaotic at the very least. today we were behind a coupe who had been queuing since 11.20 am, when they finally got served at 11.35 they were told that breakfast had stopped? I do think on this occassion they were served, but after discussion. They seem to carry themselves with the outstanding surroundings, and building, to be honest if you were a one time visitor you'd be thrilled and overwhelmed. I'm neither, I'm sad that service is not what one would want from Waitrose, I'm sad the staff seem so rude, I'm sad that flies are able to climb over uncovered pastries and I'm sad that sugar on a table is considered bad form and I'm sad that as a long term customer I'm cross enough to write this and feel unable to approach anyone there as everyone is so cross."
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