Telefon: +33235931460
Adresse: 2 Pass. Michu, Neufchâtel-en-Bray, France
Stadt: Neufchâtel-en-Bray
Gerichte: 7
Bewertungen: 1611
"We have been mistreated and physically attacked by the reception employee at les Airelles. We sent a dinner reservation request by email for Dec 31st with wife and kid. We got a reply with the menu and if we would like to confirm. We confirmed in reply to that email. All done mid November. All of a sudden when I asked what time we would be welcome 1 day prior there was no confirmation, no availability and no excuse. There we are with the family traveled to France for a family end of year days. Upon showing the email in person at the hotel Anthony got upset immediately and told us to leave the hotel. We asked for a manager but he said there is no one to talk with. Leaving the hotel Anthony grabbed my husband and at the point we wanted to capture the abuse. We never had this issue and love France. If they told me it was an honest mistake, it was fine. If they told me sorry but we'll receive you for lunch the 1st of January also fine. But none of that, right away all blame on us, aggressive posture and physical assault. We feel we looked forward to some good food and experience and trust the remainder of staff is great but front desk training and customer complaint/ satisfaction department has some work cut out for them. Surely starting by telling this employee to find a job on the North pole..."
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