Telefon: +441246453633
Adresse: 154 South Street North, S43 2AD, Chesterfield, United Kingdom
Stadt: Chesterfield
Gerichte: 11
Bewertungen: 2784
Webseite: https://www.facebook.com/profile.php?id=100077683651213
"Both my partner and I have been long term customers at Mai Hing, but night we have been left so disappointed and disgusted by the customer service that we will be finding alternative Chinese take aways from now on. We ordered the food at 7.45pm. This still hadn't arrived at 9pm, so we telephoned the take away to find out where the food was. We were told that it turned out our order had been mixed up with another, a fact that had to come to light as the people being delivered to prior to us had phoned in. They were unable to contact the driver so asked us to let the driver know that they had made a mistake. Obviously this was not ideal the food was already late and we would now have to wait for the driver to arrive, go and swap the food and come back. Nevertheless, we waited a further half an hour with no food. We then rang back to ask what was happening, to be told they had indeed managed to contact the driver, the food had been swapped and it was on it was way. My partner then questioned the state our food would be in as it was almost 2 hours since we ordered, and he was concerned the Dim Sum would have become soggy in the bag to be told it's kept warm in the thermal bags and would be fine. No apology was offered at this point. We then asked if we would still have to pay full price for our meal, bearing in mind it was 2 hours late and we had to chase them repeatedly to find out where our food was; we were simply told yes, we still expect you to pay full price. Unfortunately, by the time the food arrived a further 20 minutes later we were so appalled and disappointed by the service that we turned the food away. I fully appreciate that sometimes mistakes happen we are all human after all and mix ups happen, but to have to chase up constantly and be told that we would still be expected to pay full price on food that was over 2 hours late is unacceptable. We are both so disappointed and would not recommend this take away to anyone."
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