Telefon: +442074049665
Adresse: 9-15 Leather Lane, London I-EC1N 7ST, United Kingdom
Stadt: London
Menü Gerichte: 10
Bewertungen: 2690
Webseite: https://www.mugen.london
"Mugen has hands down the best Japanese food in London. Fresh, beautifully prepared, and consistently delicious. We’ve been several times and the quality never disappoints. However, the service this time was shockingly poor and genuinely unpleasant. There seems to be only one staff member fluent in English, an Indian runner who initially greeted us warmly, remembering us from a previous visit. Unfortunately, a mistake was made with our order (we asked for a salmon roll and received a salmon bowl instead), and when we tried to clarify, the same staff member became extremely aggressive. He began loudly arguing with us, insisting we had ordered the wrong item and refusing to change it. It escalated to the point where he was shouting at our table and wouldn’t allow us to correct the order — it was uncomfortable and humiliating. Despite the poor handling, we chose to keep the service charge out of respect for the rest of the team, who were professional. But the lack of apology and the awkward attempt to joke with us on the way out made the situation worse. We love the food and would return — but next time, we’ll ask to be served by someone else. This kind of behaviour is completely unacceptable and needs to be addressed. David. Food: 5 Service: 1 Atmosphere: 4 Service: Dine in Meal type: Dinner Price per person: £40–50 Recommendation for vegetarians: Highly recommend Vegetarian offerings: Vegetarian menu or section, Clearly labelled vegetarian dishes"
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