North Wales Dutch Pancake House

Glyn Isa, LL32 8TP, Conwy, United Kingdom

🛍 Dutch, Cheese, Coffee, British

4.2 💬 1924 Bewertungen
North Wales Dutch Pancake House

Telefon: +441492651063

Adresse: Glyn Isa, LL32 8TP, Conwy, United Kingdom

Stadt: Conwy

Menü Gerichte: 6

Bewertungen: 1924

Webseite: http://conwywatergardens.co.uk/

"Where to start- been a few times as the kids love a pancake and it disappoints every time. If there is a perfect example of poor service and bad staff attitudes the Dutch Pancake House ticks them all. The most recent example was 27th May 2023, 7 free and unbooked tables decided to take the orders from 8 from our group of 11, when the others joined they told them to come back in 4 hours, despite there being spare seats on their tables. Don’t waste your time travelling there, by the end of your meal the staff will have convinced you they’re doing you a favour even taking your order."

Ganze Speisekarte - 6 Optionen

Alle Preise sind Schätzungen auf Menü.

Nachspeise

Eierspeisen

Salate

Rebecca Rebecca

Delicious little gem! Serves sweet and savory pancake options.

Adresse

Karte anzeigen

Bewertungen

William
William

This was great. Very good. Expensive but what isn't in today's world. We had 2 pancakes and I can't fault them at all. Very enjoyable


Gabriela
Gabriela

Loved our visit! Super friendly staff, delicious pancakes, great value for money, pleasant environment. Outside seating area is dog friendly!


Shirleywhirley67
Shirleywhirley67

Fabulous pancakes! Really tasty and SO many to choose from!! We had a banana and a bacon, egg and onion. Tasty and filling. Lovely experience in Easter Sunday Speisekarte ansehen


Laura
Laura

Definitely over priced and the pancakes didn't taste at all fresh. Almost like they'd been microwaved. Lovely nature reserve but we won't be coming back to the pancake house I'm afraid.


Rob
Rob

Wow, amazing all round. All the staff were friendly. The chef came and spoke to us personally as we had a child with food allergies and made sure he knew exactly our needs. The food was really top quality. Will definitely revisit


Paul
Paul

Avoid this place like the plague. Nothing to see Nothing to do, Nothing to eat unless you've booked in advance. The otters were non existent. A sign on the capybara enclosure said it was closed for the time being, and when we went to the pancake house at 1pm we were told there were no available places until 2.30 pm unless we'd booked, Despite there were about ten empty tables. Very Very disappointed. Speisekarte ansehen


Jacqueline
Jacqueline

Grandparents, parents and two and a half year grandson. We had a lovely walk round the water gardens and lunch at the Dutch Pancake House. Very friendly welcome. Large box of bricks for grandson to play with. Pancakes were lovely with great fillings. Very fresh side salad which puts many eating places to shame. We also had dessert pancakes. Everything very clean, relaxed atmosphere, extremely friendly staff. No piped music hurrah! Would definitely revisit if we pass this way again.


Jack
Jack

The venue and staff were nice but none of us thought much of the pancakes. I had the bacon and maple , and my daughter's had the banana chocolate and cinnamon and lemon. Now we are a family of pancake lovers so our expectations may be higher than some. The coffee was also not great at all. It's a real shame, such a great place and well you only do one thing, so do it well. Just my opinion. If you are sitting outside, be careful of the wasps. My wife had the soup, which was lovely .


Navigate13768541690
Navigate13768541690

Where to start- been a few times as the kids love a pancake and it disappoints every time. If there is a perfect example of poor service and bad staff attitudes the Dutch Pancake House ticks them all. The most recent example was 27th May 2023, 7 free and unbooked tables decided to take the orders from 8 from our group of 11, when the others joined they told them to come back in 4 hours, despite there being spare seats on their tables. Don’t waste your time travelling there, by the end of your meal the staff will have convinced you they’re doing you a favour even taking your order. Speisekarte ansehen

Kategorien

  • Dutch Probieren Sie die authentischen Aromen der Niederlande mit klassischen Gerichten wie Bitterballen, Hering und herzhaftem Stamppot. Erleben Sie die reiche kulinarische Tradition, die Einfachheit mit kräftigen, einzigartigen Geschmacksrichtungen verbindet.
  • Cheese Eine kuratierte Auswahl an handwerklichen Käsesorten aus aller Welt, die mit vielfältigen Geschmäckern und Texturen den Gaumen erfreuen. Perfekt zum Teilen oder individuell mit den idealen Begleitungen zu genießen. Speisekarte ansehen
  • Coffee Genießen Sie unsere reichhaltige und aromatische Kaffeeauswahl, die fachmännisch gebraut wird, um Ihre Sinne zu wecken. Von klassischem Espresso bis zu cremigen Lattes entdecken Sie die perfekte Mischung, um Ihren Tag mit einer geschmackvollen Note zu beginnen.
  • British Traditionell und herzhaft bietet das britische Menü Komfortklassiker wie Fish and Chips, saftige Braten und herzhafte Pasteten. Entdecken Sie vertraute Favoriten neu, liebevoll zubereitet mit zeitlosen Rezepten und frischen, lokalen Zutaten.

Ausstattung

  • Seating
  • Visa Card
  • Speisekarte
  • Mastercard
  • Menü
  • Reservations

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"Whenever I get the inclination to write a review it’s usually because it’s so good and I want to shout about my experience to everyone… however this is not my usual 5* recommendation! As locals we have visited this cafe on a few occasions for breakfast or a coffee stop. It’s a great location, nice decor, dog friendly and delicious food. What’s not to like? Well, the staff, or more specifically the owner! She lacks any customer service skills, she smiles through gritted teeth, orders her staff around while she stands observing (or waiting for an argument . Each time we’ve visited she’s had an issue with something. Once she argued with me because I asked for my latte to be served in a cup rather than a tall glass. She proceeded to try and educate me on coffee making (I’m barista trained ! She reluctantly gave me it to me in a mug with a jug of extra milk which wouldn’t fit into the mug anyway! More recently we arrived, it was quiet, and chose to sit in the window (the largest table as we had our dog and didn’t want him to be in the way. She rushed over and demanded we sat at another table because she “couldn’t afford for us to take up a larger table”. We moved without an issue but she was very confrontational (as always and made the rest of our dining experience uncomfortable. So uncomfortable in fact that despite being ravenous we almost didn’t order. The cafe remained quiet throughout our time there, plenty of empty tables and yet she proceeded to use the larger window table to accommodate her staff, herself and a friend who popped in. How is that fair? So my advice to you as a fellow catering/ hospitality manager is… Learn from your Trip Advisor feedback, Book yourself on a free customer service course and lead by example and if you are worried about costs reduce the number of staff. 5 staff on duty in a cafe that seats approx 25 people at full capacity is not needed. Maybe the owner should put her feet up at home and let the lovely younger people do their thing. They all look so nervous around her and are almost too afraid to speak. I’m sure they’d do a far better job without her monitoring their every move. Even the Chef (her husband maybe? looks petrified of her!! Certain people are not cut out for customer facing roles and she is one of them! I’m pretty sure she doesn’t read any of these reviews as she’s been like this since my first visit 5 years ago!! What a shame. This place could be a thriving business and a welcoming village cafe but I’m sure her confrontational attitude and unwelcoming nature put people off from returning. Such a shame as the food and coffee are delightful"