Telefon: +441509842988
Adresse: Shepshed Road, LE12 5PP, Charnwood, United Kingdom
Stadt: Charnwood
Menü Gerichte: 2
Bewertungen: 2876
"Two positive points are that the overwhelmed staff were lovely and apologetic for the slow service, and the toast was really nice. Sadly the negatives outweigh the positives. We went for breakfast on a Sat morning and when we arrived there were 4 other small groups so the place wasn't busy. First we had to wait for 30 mins for 4 coffees and when they arrived the waiter didn't know which was cappuccino and which was latte but a little bit of staff training would have sorted that out. We ordered breakfast after starting the coffees but had to wait 1 1/2 hours for them to arrive which was a completely unacceptable wait. What compounded that is that the food was disappointing when compared to the prices being charged. I paid £12 for the full English which consisted of 2 chipolata sized sausages, a handful of cherry tomatoes, a disproportionate amount of fried mushrooms, 2 rashes of bacon and a tiny pot of beans. Oh and the lovely toast. It looked like something which should cost £7 or £8 rather than £12 even taking into account the organic origins of the meat. Our food also started to go cold as we also had to wait for cutlery as that was delivered separately after the food. The waitress apologised for the wait and explained that they were short of staff due to various part timers resuming uni studies, but judging from other recent and historic reviews, poor staff levels and slow service seem to be a regular occurrence as are complaints about poor VFM. Whilst we were waiting a couple heard us talking about the slow service and decided to leave. I don't think that any business can afford to have people walk out due to slow service and would have thought that a business that must have suffered during the covid lock downs would be going out of their way to provide a good service. If I were the owners I'd invest in some staff training to improve the basic service, get a chef who can multitask and cook more than one order at a time, and review your prices or at least the portion sizes to make them better VFM."
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