Telefon: (+39)0931721980
Adresse: Via La Maddalena 17, 96100, Siracusa, Sicilia Italia, SIRACUSA, Italy
Stadt: SIRACUSA
Menü Gerichte: 4
Bewertungen: 4656
"Sadly the meal we had looked forward to all holiday did not live up to expectations. The view is stunning and the staff were actually very friendly and informative initially describing the various types of fish on offer. We chose a bream, lightly grilled with vegetables and a cicala di mare (slipper lobster). This was described as firm and buttery as one would expect from a local, fresh caught lobster. The dish arrived and it looked fantastic the pasta was perfectly cooked and the sauce was delicious....However, the lobster was clearly overcooked, chewy and almost impossible to cut. Our waiter agreed and the dish was returned to the kitchen only to be returned 5 minutes later with the message that this was how it was supposed to be! Not a wise thing to say to my wife who has eaten lobster all over the world! It was sent back once again with expectations that the dish would be replaced this didn't happen and after I had finished my bream {which to be fair was very nice) we were informed that the chef was adamant that cicala di mare was supposed to be tough and if he warmed it up again it would be even tougher! We asked for the bill it arrived and to our suprise, it included €78 for the lobster which we refused to pay. The bill was removed and discussed for 10 minutes before it was represented without the lobster. The explanation was that the waiter had misunderstood my wife and had assumed she was happy with just a side salad. The quality of an establishment is not just in its food, ambience and experience but also in how it deals with times when things go wrong. In this case, Onda Blu handled it badly, very badly and this behaviour was far worse than an overcooked dish. It totally spoiled our evening. The final straw came when a non uniformed individual joined the waiters at our table and with a grin, told us that we would leave but his resteraunt would remain. Clearly as unaware of social media as he is of hospitality!"
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