Telefon: (+39)0583490649
Adresse: Via Cesare Battisti, 28, 55100 Lucca, Italy, LUCCA
Stadt: LUCCA
Gerichte: 18
Bewertungen: 1596
"Tasteless is the best word I could use to describe the Truffle and Egg appetizer my husband and I both ordered. It was a fried egg topped with a few flecks of truffles that had absolutely no smell and therefore no flavor. We spoke with the waitress and she said they are black truffles, not white truffles. That’s a ridiculous statement. Black truffles have a beautiful perfume too. We hardly saw her after that. The man whom I assume was the owner/manager also made himself scarce once we informed the waitress about the tasteless truffles. When it came time to check out we went to the cashier and said the appetizer was completely tasteless. She too tried to pass it off as black versus white truffle. We said we know what a truffle should taste like. She went to speak with the owner/manager, came back and admitted that 1) other customers complained of this too. 2) the truffles they got this week are “dead” and have no flavor. I replied that they shouldn’t be serving them to customers. Better no truffle than “dead” truffle. She begrudgingly removed one of the Truffle and Egg appetizers from the bill. So we ended up paying 13 euros for 2 plain fried eggs. Very disappointing. I’m embarrassed for them- knowingly serving bad food to customers, still charging them and never apologizing. They should have removed both appetizers and the manager should have apologized."
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