Telefon: +393989875733
Adresse: Via G.Marconi N.127, 84017, Positano, Italy
Stadt: Positano
Menü Gerichte: 16
Bewertungen: 143
"This restaurant is in a spectacular location with an amazing view. They actually sent a water taxi for us (free) to/from the Positano main beach as it is hard to access via foot. We were so excited to arrive and take in the experience; however, as soon as the boat pulled up our waiter who greeted us seemed aloof and cold (Fransisco). The rest of the staff was superb the water taxi captain was so nice, and the accompanying wait staff seemed caring, but this experience with Francisco was very off putting and felt paticularly aimed at us as we were a group of gay friends traveling together. We noticed it right from the start he seemed annoyed at requests to see the wine list (and tried to push wines not on the menu with no apparent price tag) and repeatedly mentioned wines we selected were out but that he could offer something comparable (that were much poorer quality/priced wines). Our waters sat empty the entire time and we had to ask for more (they were in a wine bucket) with him not even bothering to ever check in on us or see how we were doing. He completely forgot our friend 's main course and didn 't seem to care when our friend sat waiting to eat while we all were served we finally had to flag him down and when we did he seem perplexed about the dish and it seemed clear he forgot about it and then seemed annoyed and said it 's coming . 25 minutes later after we were all finished our friend 's dish came with not one word of apology or care from him. It also seemed that the other waiters could tell he was treating us differently as they seemed to step in at a few points to try and be helpful. We wondered at first if his cold demeanor and flippant, uncaring attitude were just part of his personality; however, we began to watch him interact with other tables around us with him smiling and laughing with them (also English speakers) and him offering to take pictures, being the utmost of attentive to them in terms of serving water and wine, and him seeming to be constantly checking in with them. It seemed clear to us that he was annoyed at having to serve us and he made no apologies even after leaving us sitting without water, not serving wine or checking in when we were empty, not checking in otherwise, and him forgetting our friend 's dish. We asked for the bill several times and he seemed to ignore us when we finally had to go to the host stand to ask for it. It 's sad because the food was quite good overall, and the other staff were very friendly and nice, not to mention it being an exceptional and exclusive view. However, his service left us with a terrible experience of the place and really made us feel badly about being treated how we were. What 's more, it really concerned us for the restaurant as we had eaten earlier in the week at their Michelin starred restaurant, La Serra, which was OUTSTANDING and treated us very well. The restaurant would be smart to let this server go and train its staff on diversity and how to treat diverse guests (ensuring everyone is treated with respect and warmth). We recommend steering clear of this place until it is addressed."
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