Telefon: +441795530013,+447772012851
Adresse: Brogdale Farm, Brogdale Road, ME13 8, Swale, United Kingdom
Stadt: Swale
Menü Gerichte: 9
Bewertungen: 1141
Webseite: http://www.thecourtyardatbrogdale.co.uk/
"We went as a family today after pumpkin picking. Horrible wet day and we all took our wellies off at the door, respecting the sign that said “no muddy shoes”. We all wanted to use the loo to wash our hands first of all (bit muddy after pumpkin picking! but were told the toilets were out of order and were pointed in the direction of courtyard toilets. Whilst we were waiting for my hubby to come back with clean trainers I asked my 2 young daughters to go and find a table to sit at there were plenty to choose from. I was then told by the older female member of staff they were “fully booked and had no tables free”. It was a bit disappointing as the restaurant was half empty but we hadn’t been before so assumed that it was a case of booking before. As we were waiting for my hubby to bring shoes back for us to leave, another group of 4 came in and asked if there was availability, only to be shown to a table! I asked the staff member why it was they had been given a table, to be told they had booked, but the family that had sat down overheard the conversation and said that they hadn’t booked. They actually offered us the table first (thinking they had skipped the queue! I said to the staff member I didn’t think that was fair but she was really rude and abrupt back, saying she wasn’t going to argue about it, before then turning her back to talk to someone else. I was a little taken aback to be honest, as I certainly wasn’t arguing, hadn’t raised my voice and was perfectly polite being infront of my 2 young daughters. I haven’t ever experienced such rudeness before like that, and a real shame given that it seems a lovely place. I’m still not sure as to why we were turned away, perhaps as we had children or because we had come with a big group pumpkin picking and she had assumed it was for all of us (not just my family of 4 . I don’t know, but regardless, there was really no need for such rudeness and it seems I’m not the first to make such comments. First time visiting and sadly won’t be returning."
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