The Dover Castle Inn

London Road, ME9 9QJ, Swale, United Kingdom

🛍 Pub, Wine, Steak, Coffee

3.8 💬 868 Bewertungen
The Dover Castle Inn

Telefon: +441795521214,+441795522500

Adresse: London Road, ME9 9QJ, Swale, United Kingdom

Stadt: Swale

Gerichte: 7

Bewertungen: 868

"We booked a table at the Dover Castle to celebrate my Mum’s 60th birthday, as she’d visited previously and liked their food. We came away disappointed. The service was crazily slow throughout our visit, which was ridiculous considering we were the only table on the place for half of our visit our roast dinners eventually came out; our beef was grey and tough with a lot of hard fat, but the other elements of the roast were nice and it was a big portion. Portions sizes were a little inconsistent, as 2 of us had beef pie and mash and their portions were much smaller than the roasts. They were both men and could have eaten it twice. We then waited a long time for them to clear the plates and bring the dessert menu they eventually came and took our order. We ordered some banoffee pie, Eton mess and cheesecake we were later told the cheesecake was sold out, and that there was no whipped cream for the banoffee pie (we assumed this meant that there was no cream to have on the side of the banoffee pie). We opted for clotted cream instead of whipped cream when it came out, the “banoffee pie” was a lump of biscuit base, with some caramel, banana and a blob of clotted cream on top so what they originally meant is that the banoffee pie was not even complete. They served my 81 year old Nan an Eton mess with no cream, and a lump of ice cream on top instead. This was difficult for her to eat, so they swapped it into a bowl and added some clotted cream and some luminous red syrup on top. As the desserts left a lot to be desired, a member of staff did come over and confirmed that they’d be removing the cost of the desserts from our bill which was kind of them. We then had to get up twice to remind them to come and collect our dessert plates, and then again to bring us our bill. When we received our bill, they’d added on a chicken burger meal to our bill which none of us had? So then the waitress had to go off again for another 10 minutes or so to remove that. When she came back over, the waitress said “oh are you all paying separately? That will be fun” a bit sarcastic given our visit there was hardly fun. The service needs a lot of improvement maybe somebody a bit older with a bit more experience. The waitresses were just chatting amongst themselves at the bar, and were just so unaware. They needed to be far more attentive and proactive, we were having to micromanage them on how to actually do their job to get through service. Overall it was just a disappointing visit, especially for my mum’s special birthday celebration. I was embarrassed that we’d chosen to celebrate with her there and had such a bad experience."

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824mandyp 824mandyp

Food was good quality and service was excellent would definitely recommend the Dover castle inn nice and clean

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Bewertungen

lee
lee

We have been coming here as a family for a lot of years and we were so disappointed by the menu change and food today ..shame


Ann
Ann

A brilliant place for a lovely meal out. There was 14 of us eating in the Dover Castle Inn tonight and it was the best night ever. Friendly staff and amazing food.


Chloe
Chloe

Lovely pub with a great atmosphere. Staff were friendly with a great attitude, despite being busy on a Monday evening. Chicken burger's went down a treat on our table. We will definitely be returning soon!


Passenger596455
Passenger596455

Amazing Sunday lunch, really impressed with the vegan options not often you find a vegan roast!! The staff were soo absolutely kind and attentive, they didn’t have problems when asked for the history of the pub and about their gluten free options. Will definitely be back!


Judith
Judith

Excellent food and fantastic service, incredibly nice staff, especially the lovely young lady who didn’t bat an eyelid when the birthday boy asked for a packet of pork scratchings for dessert! We had such a lovely afternoon and after lunch sat in the Beer Garden a perfect day and we’ll be back


El89
El89

I came here last night with some family, for the 3 course Christmas Dinner. I’ve had many Christmas meals over the years in various locations but I have to say, this was one of my favourites. The food was good and nicely presented and the staff were lovely. The crackers on the table had Christmas tree decorations in, which were a nice touch. Definitely would recommend.


Carla
Carla

We walked in hoping we would get a table for 6, we was seated down straight away and asked for our drink order. Staff seemed busy but they was all still very attentive and polite. The roasts was lovely, could’ve done with some extra gravy served on the side but we all walked out very happy and very full. The chocolates we received with our bill was a special touch! We will definitely be returning, thank you again for fitting us in such short notice!!


Katrina
Katrina

We booked a table of 9 several days prior to our visit as it was a special occasion saying goodbye to members of our family returning to Australia after their holiday with us. Once seated we all ordered drinks and were given the menus. After some time the waitress approached and told us that there were problems in the kitchen which meant that items had been removed from the menus. When we were given a menu with almost everything crossed out we couldn’t stay and decided to leave. Totally unacceptable. No real reason or explanation given and was left to the young embarrassed staff to deal with us. No money off our drinks to compensate us- nothing just embarrassment. We hurriedly booked a table...


oliviad1996
oliviad1996

We booked a table at the Dover Castle to celebrate my Mum’s 60th birthday, as she’d visited previously and liked their food. We came away disappointed. The service was crazily slow throughout our visit, which was ridiculous considering we were the only table on the place for half of our visit our roast dinners eventually came out; our beef was grey and tough with a lot of hard fat, but the other elements of the roast were nice and it was a big portion. Portions sizes were a little inconsistent, as 2 of us had beef pie and mash and their portions were much smaller than the roasts. They were both men and could have eaten it twice. We then waited a long time for them to clear the plates and bri...

Kategorien

  • Pub Genießen Sie eine lebendige Atmosphäre mit unseren klassischen Pub-Favoriten. Von herzhaften Burgern und Fish 'n' Chips bis zu würzigen Pasteten und Craft-Bieren verspricht unser Menü ein gemütliches Erlebnis, ideal zum Entspannen mit Freunden.
  • Wine Eine kuratierte Auswahl an erlesenen Weinen aus aller Welt, mit reichhaltigen Rotweinen, knackigen Weißweinen und eleganten Rosés, die perfekt zu Ihrem Essen passen. Genießen Sie das einzigartige Aroma, den Geschmack und die Komplexität jeder Flasche.
  • Steak Genießen Sie erstklassige Stücke von saftigen, zarten Steaks, die fachmännisch zur Perfektion gegrillt werden. Jeder Bissen bietet eine Geschmacksexplosion, serviert mit klassischen Beilagen und köstlichen Saucen, um Ihr kulinarisches Erlebnis zu bereichern.
  • Coffee Genießen Sie unsere reichhaltige und aromatische Kaffeeauswahl, die fachmännisch gebraut wird, um Ihre Sinne zu wecken. Von klassischem Espresso bis zu cremigen Lattes entdecken Sie die perfekte Mischung, um Ihren Tag mit einer geschmackvollen Note zu beginnen.

Ausstattung

  • Wifi
  • Beer
  • Pets
  • Seating

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