Telefon: +441983292397
Adresse: High Street, PO31 7AW, Isle of Wight, United Kingdom
Stadt: Isle of Wight
Gerichte: 4
Bewertungen: 4443
"We have used this place since the 90s and we had our local friends group there for Christmas Dinner here 2022. My husband had a message pop up advertising £25 for 2 drink 2 meals and urged us to go down. I urged him to phone and check, was told 'yes I 'm sure that 's everything on the menue ' booked tonight (wed) and went down. Was taken to the outside (slightly outdated) dining room for the meal despite offering the bar area, reason we did that was because waitress was already muttering 'can 't do 6 things at once ' in front of us. We sat and when someone (not waitress) asked our order we ordered drinks and asked if everything was actually on the 2 for £25 deal (again) server said he would check. Server came back with a word document with what was/wasn 't on deal not massively impressive given the FB promo. We felt a bit embarrassed at this point as he 'd been gone a while. Ordered 2 beyond burgers checked fries were on the menu as all the word doc. said was 'beyond burger ' and previously its come with different chips due to no meat contamination. 45mins later food came (this is a 1/2 empty room I can 't call it a restaurant). Waitress literally dropped plates and shot off. I flagged her to ask for another drink, she left and we looked at burgers that looked quite greasy and had cheese on. Bearing in mind we have ordered and had these burgers before which are advertised as vegan we were surprised at cheese. Couldn 't check menu as we were just shown a hasty word doc. When the waitress returned with drinks we asked her what these burgers were, she came back saying meat; we asked to cancel order as expecting vegan. Male server came back v defensive and quite patronising 'they are meant to look like meat it 's veggie hence the cheese vegetarians can eat cheese '. Then went. At this point we were both embarrassed and upset; hadn 't been asked if we needed any extra sauces/sides. Had to wait a further 5 mins before someone else appeared to say we would just pay for drinks and leave food. £23 spent for drinks and poor service. As we left the restaurant the glass collector who took our plates was very verbal into the kitchen 'look they 've not touched it ' and the male server was seemingly angry when we went to the bar to pay for drinks. The barman that served was very polite which shows its not all lost but the service was poor and its put us off as locals which is a real shame."
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