Telefon: +441299822600,+441299879884
Adresse: Astley Burf, Malvern Hills, United Kingdom, DY13 0RY
Stadt: Malvern Hills
Menü Gerichte: 9
Bewertungen: 546
"We booked a table at least a week in advance for 2pm on Easter Sunday to dine two adults and a 3yr old. On arrival we was greeted and seated quickly. A drink was served on the table straight away a long with menus to browse over. People arriving after us are being seated either side and communicated to while the dining room is filling up. At least 35 minutes has passed since we arrived and the staff haven’t been to see if we were ready to order. The three of us are sitting with empty glasses awaiting communication. A quick glance at the front of house staff and they are all stood talking behind the bar drinking tea and coffee while the guy in the kitchen has come out to take the orders from the table behind us, their dinner arrives a short time after. Thinking this was odd I decided I would go for a walk up to the bar and ask to place a food order myself. Skipping starters now as our little girl getting very hungry and is starting to get upset because she would like some food. We decided to just go with mains as we needed to get some food for her soon. Our order was taken, sat back down patiently …still looking at our empty glass and it was clear no upselling was not happening and we waited another 30 minutes. An hour now passed in total, So we had another visit to the bar and asked if we could settle the drinks bill and sadly we will be on our way to find somewhere else to eat. Great for a drink in the sun next to the river. Cannot comment on the food but the service and communication was some what of a nightmare sadly ,it could have been a £100 plus cover. Such a shame. Would still recommend giving this place a try to others as it’s located in a beautiful spot, but on the day we had a bad experience."
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