Telefon: +441913709977
Adresse: Waddington St, DH1 4BG, Durham, United Kingdom
Stadt: Durham
Menü Gerichte: 7
Bewertungen: 1881
Webseite: https://www.inncollectiongroup.com/kingslodge-inn/
"We arrived at 4.15 for a roast dinner. In the phone there said we might have slim pickings of meat due to lateness of booking but that was fine. On arriving found service to be poor at the bar especially when it wasn’t very busy at all. We were told they had all meats available which was good. We ordered our drinks and two bottles of wine. We then ordered our food after 15 mins so around 4.45. At about 5pm the food came and we were asked if we wanted any extra gravy, there was hardly any on the dinner in the first place, my husband could barely see where his was. Then I said my dinner is cold to which we found out that every dinner was cold. I put my finger into the mashed potato to check, cold, broccoli cold, Yorkshire pudding, everything cold. It was like it had been left under the hot lights for quite some time. There were uneven meat portions to the point my sister in law said she looked like hers was something leftover from dinner you’d give to her dog. It was that bad we complained. To be fair we were offered 4 fresh dinners but refused as a chef shouldn’t send 4 dinners like that out in the first place so we’re very wary of accepting replacement dinners. We then decided to ring somewhere else and leave. However we had the bottles of wine which they refused to refund as we’d had a glass out of it and said they only sell it by the bottle not glass so couldn’t take back either. So we had to leave with bottles in hand. How this place got its 4 stars I don’t know.we left and went to the Duke of Wellington and had a fabulous dinner there. I will post a picture of the difference between the two. The Kingslodge inn dinner is on the left of the split picture. The difference is huge! A full picture of what we were served up is also uploaded. Will definitely not return, it’s a shame as the day before we went to this chain in Lindisfarne and the fish and chips we had there was superb and the service excellent. AVOID THIS PLACE IF YOU WANT A GOOD HOT ROAST DINNER."
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