Telefon: +441243862751
Adresse: Canning Road, PO22 7AF, Arun, United Kingdom
Stadt: Arun
Menü Gerichte: 15
Bewertungen: 5670
Webseite: http://lobsterpotfelpham.com
"Food can be great if you can get past the very poor front of counter customer service. I have been a regular over many years, good chef and kitchen/waiting team, but I returned recently after a long time not going and had really bad experience. Woman on till, apparently the manager, made me feel extremely uncomfortable on serving us, as if she didn't want us there, then we waited so long for food(quick sandwich light lunch order) that we ran out if time to eat and had to cancel and leave refunded. So we ended up not eating anything and leaving with our money back. It would've been £25 for a lunch snack we would have rushed. We couldn't justify that. All very peculiar, I'm a familiar face there but was so snubbed. Imfact we took it quite personally and on principle had to get out. Its a real pity because the menu and variety and quality from the kitchen team is so good. I would not want to return and have to face the counter woman again. And I was warned beforehand that the management had changed and the service had dropped, so that was proved to be very accurate feedback. Perhaps a Customer Service course is required by the head of the team. Feedback is so important for the people behind the scene as well. Price per person: £20–30 Food: 3 Service: 1 Atmosphere: 1"
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