Telefon: +441273207100
Adresse: Western Esplanade, Kingsway, Brighton And Hove, United Kingdom, BN3 4FA, Brighton and Hove
Stadt: Brighton and Hove
Gerichte: 8
Bewertungen: 2028
Webseite: http://www.rockwater.uk
"The setting is impressive, I sat outside on the waterfront seating area and not inside the venue itself. The seating was wet and uncomfortable, with no padding despite requesting it. The staff were friendly and helpful, but seemed inexperienced and poorly trained (mostly students), likely due to the pandemic. The lack of training was evident, especially when it came to the menu. This was particularly disappointing considering the hype surrounding the new look and launch of the restaurant. The food was mediocre overall, with the exception of the basic but good pizza. The smoked salmon bagel was not toasted, and the hot dog was subpar. Our orders did not arrive together, and we had to call out to the staff to get their attention. There were multiple mix-ups with our order, with the staff attempting to redeliver it multiple times within the hour we were there. Overall, I was underwhelmed by the experience, and hearing about management mistreating the young staff only added to my disappointment. It is unacceptable to mistreat employees, especially young ones. I hope the experience inside the venue is better, but it seems that the issues with the food quality persist. Management needs to address these issues and properly train and support their staff. It is important to value and respect your employees."
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