"Upon our arrival, we noticed several staff members gathered behind and around the reception desk. However, as soon as we entered, they all promptly moved into the kitchen, leaving us unattended at the desk while they continued chatting. As for the food, there was not enough gravy and it was quite dry. The dish lacked vegetables and had an excess amount of potato, with roasties that were too large and slightly undercooked in the middle. On a positive note, the dessert, specifically the sticky toffee pudding, was superb. Unfortunately, there were numerous flies present in the dining room and bar area. The staff appeared to be lacking in customer service skills, as most of the service was devoid of eye contact or any pleasantries. We ordered a bottle of still and a bottle of sparkling water, but were only provided with a jug of tap water without any explanation (we later discovered that bottled still water was not available). Good customer service can either make or break a business, and it seems that the Fauconberg's staff could benefit from some improvement in this area."
