"This Byron restaurant was a mess. I had previously been to a Byron in London where I enjoyed great burgers and good service. However, this particular branch did not meet acceptable standards. My party of four visited on Friday, 4th November 2022 after finding that Wagamama next door had a long wait. We experienced a significant delay in receiving our food, and when it finally arrived, it was clear that it had been sitting out for a while, as everything was cold except for the onion rings, which were barely warm. Although we sent back our fries, we were so hungry after waiting for so long that we ended up eating our burgers without them. The fries were eventually re-delivered long after we had finished our meal. My chicken classic burger was overcooked and dry, as were the beef and cheese burgers ordered by the others in my group. Despite being offered the choice of "well-cooked" or "pink and juicy" when we placed our order, none of us recalled being offered the options of "overcooked, dry, and cold." The waitress apologized and offered to report the issue to the manager. However, we were disappointed that the manager did not personally apologize or address the situation. The bill was eventually reduced by £32, leaving £53 to pay, which was not a 50% discount as promised but only a 37% reduction. Overall, the lack of quality hot food, poor service, and inability to calculate properly demonstrate a clear need for improvement in this restaurant. The manager should consider attending a customer service training course and enhancing basic management skills to provide a better experience for customers."
