"The staff here are brilliant and the hotel is beautiful. The breakfast is really good, and having use of the swimming pool and fitness areas adds value. However, there were a few minor issues during our stay, hence four stars, not five. Firstly, noisy people next door and/or ghosts. If the noise was from ghosts then fair enough, they were here before me, but if from humans, please don't hold loud conversations between 1am and 6am as the sound travels. Secondly, the room was very dark, which was great at night but not during the day. Thirdly the room was cold in the day and hot at night (I guess the curtains really help insulate the room). There's a fan in the wardrobe, but it seems this is an inelegant solution. Finally, there was a tour of Lancaster castle included in the package we purchased, but we were not told about this. In summary, the staff are polite and friendly, but for a hotel at this price, the problems outlined above shouldn't occur."
