Telefon: +441524846011
Adresse: 18 Mary Street, Lancaster LA1 1UW, United Kingdom
Stadt: Lancaster
Gerichte: 14
Bewertungen: 4422
Webseite: https://www.thespaghettihouse.co.uk/
"So this was meant to be a nice meal out to celebrate my partners birthday. Upon arrival the staff weren’t very attentive and upon being seated we were left to twiddle our thumbs for quite a considerable time. After several attempts to get attention we were able to order drinks. As it was a small family meal we ordered a bottle of house rose wine. Drinks brought and again left alone. Upon tasting the wine it seemed rather rich for a rose but we drank it rather than cause a fuss. The staff were very unattentive and after deciding on our food choice we again had to almost shout to get some sort of service. The food arrived and I must say it was very nice. Not at any point of the evening did and staff check to make sure we were happy. After eating our meal we discussed the wine and its poor quality and examined the bottle. Best before 2015 !!!!! Shocked and disappointed I approached the manager to inform him of the problem. He basically said that as we had drank the wine then he wasn’t willing to do anything. He said it’s too late. I asked for the empty bottle to take with me but he said it had been smashed. He was rude. Arrogant and in my opinion a total jobsworth. No acceptance of responsibility Terrible evening"
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