Medway

Medway, ein historisches Gebiet in Kent, Vereinigtes Königreich, bietet traditionelle englische Speisen, darunter Fish and Chips, Braten und lokale Spezialitäten wie Gypsy-Torte und Kentish Ale.

Taze

Taze

1A Church Street, ME4 4BS, Medway, United Kingdom

Pizza • Kebab • European • Vegetarian


"Booked over a month in advance and paid £150 cash as deposit for 15-20 family guests to dine in restaurant. Closer to time we visited and were told that restaurant itself would not be able to hold us all so we'd be in the adjacent patisserie. We accepted and were told no disturbances and the venue would be ours. We turned up an hour earlier than guests and set up own dessert table. Spoke to staff about it being slightly chilly and they turned on what was meant to be a ceiling fan blowing out heat. Instead this blew out air con. Were told repeatedly someone would come and sort it however nobody did and when guests inevitably arrived it was freezing to the point we could see our own breath. Had elderly grandfather and the birthday girl who had just turned 1. Booking was for 2pm, guests arrived over an hour later than given time as travelling from afar. Was 0°C outside so this was a cold day. Spoke to manager who said wait there and it would be looked at. The unit started to let out smoke and it was unbearable. Absolutely unacceptable, we moved to the restaurant where it was warmer and were seated when the manager repeatedly said the heating was back on so we should relocate back again. With our elderly grandfather with us we decided not to go back into the patisserie for the meal but to go for dessert as we had the cake and dessert table set up. Upon our return to the patisserie it was warm. However the desserts were spoiled by the smoke, cake inedible. We made the most of what we could but the party was ruined. The full price was still asked for, no concessions made apart from serving us Turkish tea at the end. My question is why was the room not set up appropriately knowing they had a party of 15-20 people when a cash deposit was paid well in advance? Will not be returning, customer service was poor and there was very little preparation on the restaurants side for our party. This was embarrassing in front of family and something we will unfortunately always remember for our little girls 1st birthday party."