Reigate and Banstead
Joshua Tree

Joshua Tree

30 Common Road, RH1 6HW, Reigate and Banstead, United Kingdom

Pub • Steak • British • Fast Food


"Having visited the Joshua Tree prior to it becoming an Indian restaurant, I had high hopes! Sadly these hopes were dashed rather quickly. Popadoms, were a tad soft, tandoori prawns mushy, Chicken 65 fried and dry, lamb chops small, however the chilli beef was the saviour of the starters! Mains were ordered, warm plates set out and there we sat. To pass the time more drinks were ordered however we had to chase as they were not forthcoming unlike the takeaway orders which were flowing out of the kitchen at regular intervals. At one point during our wait the waiter apologised for the delay in our main meals being cooked due to a problem with an oven. We accepted this explanation, however when more takeaways kept coming out of the kitchen with no sign of our mains, frustration started to mount. After 50 minutes, with warm plates cold we asked for the bill. The one waiter who was run ragged apologised profusely, a second waiter came out and informed us our dinner was ready and brought out one main course which looked like it had been sitting on the pass for the length of time we had been waiting! The run ragged waiter produced our bill, deducted our starters which was extremely kind, however the overall experience had been ruined. This visit was extremely disappointing. Had the restaurant been heaving, it wouldn’t have been so bad. Joshua Tree you might have a booming takeaway business but please remember your restaurant customers are equally as important!"

Serendipity Coffee Co

Serendipity Coffee Co

23 High Street, Reigate and Banstead, United Kingdom

Cafe • Cakes • British • Breakfast


"so I heard about this caffe on facebook, many people were dizzying about this place and said that they are family friendly, they do really good fry ups and have a play department for young children perfect for my month old son....I, my partner and my son went there on the other morning, ordered something coffee and breakfast. they had no sausages in (fair enough) and they did not make mushrooms, the possibility of black pudding or hash browns with their breakfast. we still ordered because we didn't have a frey for so long and we were really excited. I asked for no buzzing at the beginning, and my partner asked for no tomats, the female staff was pleasant, but they seemed quite nervous and hesitant, so we repeated the order a few times, she wrote it all down. Although they still seemed uncertain, I and my partner made some clear what we wanted. not long after we had set ourselves, we were served our coffee. I ordered a white chocolate latte, which unfortunately tasted as if she had no hauch of white chocolate in it. shortly after we got our breakfast served, and unfortunately they didn't get it right. my partner had tomaten with his and I had to borrow with mine, which naturally touches the rest of my eating. I said to the server that I did not ask for any drilling and my partner asked for no tomats, they said quite rudely, well we can scrape off the drones, but it touched the rest of their eating, it would mean that we make another one of scratches and throw away how I should feel guilty. Of course, I don't like food waste at all, but I made it very clear and I didn't ask for any food. I wondered anyway about a new one, and added that I think I made a normal latte, since it honestly did not taste like white chocolate at all. she almost snapped the cup out of my hand and went away without word. while I have been very pleasant to everyone there (I have worked in customer service for years, so I like the employees, but if I'm perfectly polite, I expect it in the opposite direction). shortly after, the same Rude server introduced my new breakfast, and again rudely said that my white chocolate latte was on the way and honestly gave me such a dirty, evil look, which was extremely unnamed, she is happy that I did not present her with my son, and all. unfortunately, when I received the new latte, it did not taste like white chocolate yet. I do not deny that the staff has not put in, I think the sirup they have used is not strong, not their fault at all! I drank it anyway when I felt like I had caused enough annoying. as regards breakfast, the only nice parts of it were the speck, the brot and the tomaten. the eggs were quite out and soggy, and my partner said the same about his. and it was really so minimalist for the price that they charge for them, they do not mushroom, black pudding (as option) or hash browns. and I also think if they specifically ask not to have something, then they should either pay a reduced rate or be offered extra by something else on the teller. Overall, I repaid and it was not worth it for the drinks and breakfasts. I think there could be any improvements, i.e. better communication between the employees, refresh the basic customer service skills for the rude female server, cook the egg just a little more thoroughly and bring some strong tasteful coffee syrups. this place is not terrible, so the stars. the play area is quite generous, many toys perfect for young children. my son enjoyed the play area (even if he usually tries to escape from him, the female workers behind the scenes were very pleasant and there were some asspects of our early pieces that we enjoyed, but unfortunately not satisfactory. I think the place would be good if they only have coffee, but I have the impression that they are not really early aligned, that is, the anorganization of our orders."

The Sportsman

The Sportsman

Mogador Road, Reigate and Banstead, United Kingdom

Pizza • Cafés • Mexican • European


"We had a very disappointing experience at the Sportsman during lunch. The food was decent, but the service was appalling. We had made a reservation for 8 people, including 4 adults and 4 young children, at 12pm with the understanding that we needed to be finished by 2pm. At 1:35pm, the waitress reminded us that the table was booked for 2pm. We had already ordered desserts, which were about to be served, so we assured her we would be done by 2. Shortly after, another staff member asked us to move to a different table. We complied, but the new table was not suitable for young children and did not have enough seats for all of us. One of the children had to sit on a lap because there was no high chair available. Throughout this whole ordeal, we received no apology or acknowledgement of our discomfort. Instead, we watched as our old table was cleared and set up for the next customers within minutes, while the new table sat empty for 25 minutes. When a glass was accidentally knocked off the table, the staff didn't even check if everything was okay and just talked amongst themselves. We were shocked and disappointed by the lack of concern for our well-being. We felt like the staff were avoiding us, so we had to approach them for the bill. We refused to pay the service charge due to the inconvenience and lack of apology. Despite our efforts to accommodate the staff's request to move tables, we were made to feel as though we had done something wrong. We will not be returning to the Sportsman and will not recommend it to others. The staff clearly need more training in customer service."