Reigate and Banstead
Serendipity Coffee Co

Serendipity Coffee Co

23 High Street, Reigate and Banstead, United Kingdom

Cafe • Cakes • British • Breakfast


"so I heard about this caffe on facebook, many people were dizzying about this place and said that they are family friendly, they do really good fry ups and have a play department for young children perfect for my month old son....I, my partner and my son went there on the other morning, ordered something coffee and breakfast. they had no sausages in (fair enough) and they did not make mushrooms, the possibility of black pudding or hash browns with their breakfast. we still ordered because we didn't have a frey for so long and we were really excited. I asked for no buzzing at the beginning, and my partner asked for no tomats, the female staff was pleasant, but they seemed quite nervous and hesitant, so we repeated the order a few times, she wrote it all down. Although they still seemed uncertain, I and my partner made some clear what we wanted. not long after we had set ourselves, we were served our coffee. I ordered a white chocolate latte, which unfortunately tasted as if she had no hauch of white chocolate in it. shortly after we got our breakfast served, and unfortunately they didn't get it right. my partner had tomaten with his and I had to borrow with mine, which naturally touches the rest of my eating. I said to the server that I did not ask for any drilling and my partner asked for no tomats, they said quite rudely, well we can scrape off the drones, but it touched the rest of their eating, it would mean that we make another one of scratches and throw away how I should feel guilty. Of course, I don't like food waste at all, but I made it very clear and I didn't ask for any food. I wondered anyway about a new one, and added that I think I made a normal latte, since it honestly did not taste like white chocolate at all. she almost snapped the cup out of my hand and went away without word. while I have been very pleasant to everyone there (I have worked in customer service for years, so I like the employees, but if I'm perfectly polite, I expect it in the opposite direction). shortly after, the same Rude server introduced my new breakfast, and again rudely said that my white chocolate latte was on the way and honestly gave me such a dirty, evil look, which was extremely unnamed, she is happy that I did not present her with my son, and all. unfortunately, when I received the new latte, it did not taste like white chocolate yet. I do not deny that the staff has not put in, I think the sirup they have used is not strong, not their fault at all! I drank it anyway when I felt like I had caused enough annoying. as regards breakfast, the only nice parts of it were the speck, the brot and the tomaten. the eggs were quite out and soggy, and my partner said the same about his. and it was really so minimalist for the price that they charge for them, they do not mushroom, black pudding (as option) or hash browns. and I also think if they specifically ask not to have something, then they should either pay a reduced rate or be offered extra by something else on the teller. Overall, I repaid and it was not worth it for the drinks and breakfasts. I think there could be any improvements, i.e. better communication between the employees, refresh the basic customer service skills for the rude female server, cook the egg just a little more thoroughly and bring some strong tasteful coffee syrups. this place is not terrible, so the stars. the play area is quite generous, many toys perfect for young children. my son enjoyed the play area (even if he usually tries to escape from him, the female workers behind the scenes were very pleasant and there were some asspects of our early pieces that we enjoyed, but unfortunately not satisfactory. I think the place would be good if they only have coffee, but I have the impression that they are not really early aligned, that is, the anorganization of our orders."