Rugby
Ruby Express

Ruby Express

10 Kingsway, Rugby, United Kingdom

Cafés • Mexican • Asiatic • European


"So I went in and got served by a child of about 11 who took my order we paid went back to collect Went home to find we were given 2 fried rice. Well we ordered a 255. Plus other items. From the menu When...we took it back to complain were first of all we were asked for £2.50 more for for there mistake we were then accused of shouting at the child there daughter. We never shouted a child. As the mother came out as soon as I walked in and said my order was wrong This was in front of another customer aswell Order was changed but this has to be the worst customer service I have ever had as we were sat waiting for our fresh food. All we could here in the kitchen was shouting about 255. And fried rice Could not understand anything else as we don’t speak Chinese My leaving words were do not employ children My reply she is just helping me out I was still not happy with the service I received so phoned them to make a complaint and to check my other food was freshly cooked and not reheated I was told it was recooked and changed. But was then accused of shouting at a child once again and she was scared I explained i never shouted at a child and said maybe you should not employ children To be told once agin she is helping me out I said she served me, she took my money and gave me my order She is working for you At the end of the telephone conversation The owner said I will not let her serve again My reply is it doesn’t matter I won’t be returning. I would rather travel the extra 2 mins down the road to super wok. Who I have used for over 10 years and never had a problem with. Also there food and hygiene rating and customer service is excellent"

Waterside

Waterside

1 Vicarage Lane,CV22 6QP, United Kingdom, CV23 8AB, Rugby

Fish • Wine • Coffee • Desserts


"During our visit, we opted for the carvery, and it was a choice well made. From the moment we entered, the ambiance was inviting. The pub is set in a scenic location by the water, which adds to its charm. The interior is cozy, with a blend of rustic and modern decor that creates a comfortable atmosphere suitable for both family meals and casual gatherings. The carvery itself was a highlight. The selection of meats was impressive, with succulent cuts of turkey, beef, and gammon available. Each was cooked to perfection—juicy, tender, and full of flavour. The staff at the carving station were friendly and generous with the portions, making sure we had our fill of whichever meats we preferred. The variety of sides was equally pleasing. There were plenty of freshly cooked vegetables, including crispy roast potatoes, fluffy mashed potatoes, and a selection of seasonal vegetables. The Yorkshire puddings were large and airy, providing the perfect vessel for the rich, savoury gravy that was available in abundance. For those who enjoy their sauces, there were plenty of options. The service throughout our visit was attentive and efficient, with the staff ensuring that our needs were met without being intrusive. Despite being busy, the pub maintained a relaxed pace, allowing us to enjoy our meal at leisure. In summary, The Waterside Pub Carvery offers an excellent carvery experience with a good balance of quality, variety, and value. It’s a great spot for anyone looking to enjoy a traditional meal in a welcoming setting."