"We have visited the cricketers a number of times, as locals to the area. However the last couple of visits the Pizza has fallen way short of expectations, given that there is now a specialist Pizza kitchen, this is nothing short of disappointing. On todays visit, we were celebrating a birthday, and what we received was simply not acceptable. As a table of 8 adults, with an order of 6 pizza and 2 a la carte. The a la carte dishes were eaten before pizzas even arrived. The waitress explained they were busy, but at least 7/8 tables in the garden were not even occupied. When the pizzas arrived, those that had been ordered with extra toppings were served without said toppings, we returned them only to be re-served the same pizza now with raw extra topping, returned again, served again within seconds with same uncooked extra toppings, returned for the third time, one arrived, with extra topping re cooked. These Pizzas had now been in the oven 3 times! The second however was still incorrect, the waitress asked, what am I to say to the chef? As if it was our problem that what was being served was incorrect. We replied, nothing, it’s too late we no longer want it, everyone else has finished. My husband approached the manager, who immediately refunded said pizza, but he caveated the refund with, we have not had one complaint in 8 months! However, given it was 2 for 1 on pizza we actually gained nothing, in fact, the said pizza should have been free anyway! We were at the Cricketers for 2 hours and spent £200, it was our intention to stay all evening instead we left at 8.15 very disappointed. Whilst the manager said they had never received complaints, we witness several pizzas being returned. Please don’t try and defend bad service/food. Simply apologise . It ruined our evening and birthday celebrations, and sadly as locals we will not be back. A simple round of drinks on the house, a bottle of wine or anything actually, plus an acknowledgement that on this occasion you had got it wrong would have sufficed. Sadly today for the sake of a freshly cooked pizza with the correct toppings, you have lost our custom. A professional pizza chef should not keep putting a returned pizza back out to the customer. Sadly previous visits where we have eaten and drank as larger groups, ordered magnums of the recommended sparkling wine, will no longer happen. Customer Service costs nothing, unhappy customers cost a business way more that what they spend. Disappointed if Curdridge"
Winchester
