Telefon: +441277226418
Adresse: Great Warley Street, Brentwood, United Kingdom
Stadt: Brentwood
Menü Gerichte: 35
Bewertungen: 1638
Webseite: https://www.derougemontmanor.com/dining
"I visited De Rougemont Manor on Wednesday the 28th of February for Afternoon Tea to celebrate my mum and aunts birthday. When the food was presented to us the crisps to me looked as if they had either been broken or it was at the end of the packet some of the sandwiches were dry and also the cakes had dried out from where I believe they had been cut too early. As a party of five adults and two children we had to keep asking for refills (cheese, jam etc) as we wasn't asked if we needed anything else, we was never asked once if we needed our tea or coffee replenished. I appreciate it may of been short staffed that day due to the weather (it was snowing on and off) as there only seemed to be one member of staff working in the bar/restaurant. I feel really disappointed that the day was ruined by this as it was meant to be a nice get together for joint birthday celebrations. Also I have contacted the hotel and have not had any response back from them which again is awful customer service. All in all I will not be returning unless things are thoroughly improved and what should of been a lovely day celebrating was not."
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