Telefon: +442074375212,+442074392183
Adresse: 60 Old Compton St., W1D 4UG, City of London,Westminster, United Kingdom
Stadt: City of London,Westminster
Menü Gerichte: 14
Bewertungen: 5086
Webseite: https://balans.co.uk/
"For many years Balans has always been my go to restaurant in Soho one could always be guaranteed of a good standard of just nice food. In all the years I have been going here (and that has been since they opened their restaurant in Soho) I have never had a bad meal or anything other than great service. Well last night I was rather disappointed to start the service was dreadful. The restaurant was by no means full and only had 3 waiting staff this included what could have been a manager (however this was not clear). We asked the waiter if the calamari starter was done in batter, but he did not know what better was so we had to explain to him we ordered the beetroot tacos and Truffle chicken for starters we got the calamari and chicken we let this go as at this point we did not really mind. The chicken was ok but definitely did not have a taste of truffle because it was doused in honey making it rather sweet. When the starters were served they brought the main course with at the same time when we specifically asked for these to be brought separately. After the starter the main course came again, fish n chips and a Balans burger both old Balans favourites the burger my friend had was good but the fish n chips was clearly not fresh and just a reheated old plate of food it even looked awful (see pic attached) I could have gone to poppies across the road for a better Fish n chips the mushy peas had got a dry ‘skin’ on the top of it. The waiter who was clearly flustered called the ‘manager’ who brought another plate of fish n chips that did not look much better than the one before the chips were visibly soggy to which she said, it’s probably the oil they are using in the kitchen (shouldn’t they be using beef dripping) I ended up not having a main course in the end. Another meal was offered but by this time my friend had almost finished his burger so opted to have nothing instead. I understand that sometimes things go wrong in a restaurant and that this was the first time in many visits to Balans that things went wrong however for it to go spectacularly wrong like this indicates to me that Balans has lost its charm the restaurant was about 60% full not really busy at all when we left and passed Comptons Brasserie it was packed (inside and out) to the rafters and there was a buzz in the restaurant something that clearly lacking in Balans last night. I will probably be back again some time but Balans would not be my first choice in Soho again!"
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