Telefon: +442070741001,+442070741000,+442072363999
Adresse: 35-45 Carter Lane, City Of London,Westminster, United Kingdom, EC4V 5DR, City of London,Westminster
Stadt: City of London,Westminster
Gerichte: 35
Bewertungen: 1472
Webseite: http://www.benihanarestaurant.co.uk/
"SPOILER: AVOID THIS RESTAURANT IF YOU APPRECIATE GOOD SERVICEAs we were staying at the Grange Hotel at St Paul’s we decided to eat in and chose their Japanese restaurant Benihana. We booked for 7.30pm and were running a little late arriving at 7.45pm. A young lady greeted us, asked if we had booked which we confirmed we had, she then left explaining she would get the manager to attend to us. A couple of minutes passed whilst we observed that the restaurant was hardly busy with perhaps 12 covers. Then another young lady greeted us, again asking had we booked and again we confirmed we had and explained we were being seen to. We then waited another couple of minutes, admittedly by now feeling a little neglected. Just then the manager passed by us carrying two chairs and addressing us over his shoulder saying “I know you are waiting just give me a minute and I will be with you”. Sure enough a minute later the manager appeared, again asking whether we had booked, which we confirmed and then, upon checking the computer turned to us and in a surly tone said “You’re late, you should have been here at 7.30.” We were absolutely stunned, particularly given that a large part of the time lapse had been due to their lack of attention upon our arrival. Quite the most appalling service we have ever had and we had not yet managed to reach the table. Needless to say we walked out and ate at an excellent Japanese restaurant, Uramaya, down the road where we had not booked, and where we were warmly welcomed. Unfortunately this restaurant completely lets down an otherwise excellent hotel."
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