Telefon: +442083371416
Adresse: 63 Central Road, KT4 8EB, Sutton, United Kingdom
Stadt: Sutton
Menü Gerichte: 10
Bewertungen: 2727
Webseite: https://eatbroncos.com
"I have just been to Broncos and I have had the worst service I have ever experienced.I walked in and had to wait for someone to come over and seat me. The restaurant was empty and all the waiters were gathered round the bar and having a good old chat and could not be bothered to come over and ask me if I wanted to be seated. I then asked should I just grab any table to which one of the waiters told me I will seat you in a minute. I then asked if it would be ok for our family of 4 to be seated in a booth to which I was told, “Unfortunately all the booths were booked”. I then asked to sit in the play area as my 6-year-old wanted to play. We went to the back and the state of the food area in the play area was terrible. There was food all over the floor and the tables were greasy and were not cleaned for ages. I asked my wife if we should leave but she said our child wanted to play.We decided what we wanted to order which was 4 mains as my youngest did not want anything on the kid’s menu. I went over to counter to order the food and ordered the 4 main meals. I was then told if you order 4 mains you have to pay an extra £6 for the child to play. I said that I am ordering 4 main meals and my child did not want anything off the kid’s menu, to which she told me that, that was the rules. I asked to speak to the manager but at first nobody knew who the manager was. I went up to the bar and then spoke to Meagan who looked very surprised that someone said she was the manager. I told her the situation and told her we ordered 4 main meals and did not order anything off the kids’ menu as there was nothing that my child wanted from it. Meagan told me that they are not willing to make any exceptions and was very abrupt about it. I then said are you willing to lose £50+ worth of business because of a £6 charge for the kids play, to which she said yes. Then another waiter came over from the other side and started to argue with my wife. I told my wife there is no point let’s leave.If I was the owner of this place and I found out how rude the waiters were and they were chasing good paying customers out the door, I would fire them all and get people that actually wanted to do the job. All this took about 30 minutes and the booths were still empty. I came past an hour later and the booths were still empty. I wondered why the place was so empty, and now I know why. (Rude arrogant staff)Broncos was an amazing place and I use to enjoy it. I don’t think I will be back Broncos."
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