Telefon: +447434668081,+441228544560
Adresse: 17-19 Castle Street, CA3 8TA, Carlisle, United Kingdom
Stadt: Carlisle
Gerichte: 5
Bewertungen: 1135
Webseite: https://keuga.top/cakes-ale-altqhs4
"We stumbled upon this lovely looking cafe with a beautiful secret garden whilst on a day trip to Carlisle. We arrived a few minutes before 3pm and were given a bunch of menus by a sullen teenage waitress. She told us to take a seat and someone would be over to serve us. We took a seat in the garden and waited for service. They were quite busy, so it was a while before anyone came over to serve us. We were then told that they had now stopped serving food as it was after 3pm (by a couple of minutes) and they stopped serving food an hour before closing at 4pm. We explained that we had been there since before 3pm and that all we were looking for was a couple of sandwiches. The pleasant waitress said she would ask the kitchen if it was ok. I assumed that, good sense and a modern customer service attitude, would mean we’d get our sandwiches. Sadly the embarrassed waitress had to come back and tell us that the kitchen had said no. If we had been told that food was stopping at three we’d have given our order straight away, rather then wait ten minutes for nothing. We left straight away. It’s a lovely cafe but it’s old fashioned charm seems to be matched with an old-fashioned “clock-watching” attitude to customers. Really disappointing and we won’t be back. It was just embarrassing really."
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