Telefon: +441202297393
Adresse: Exeter Road, Bournemouth, United Kingdom
Stadt: Bournemouth
Gerichte: 35
Bewertungen: 729
"Me and my friends went today (11.08.18 around 6pm)to have a nice dinner. The food was absolutely delicious and ladies serving us on the day were really nice and helpful, especially one lady that we think was from Spain. Unfortunately the woman dealing with front of the restaurant was extremely unhelpful and rude. We waited for about 15min in front to be seated, them we thought that maybe we can just sit down, but we did ask a waitress if we can and she told us that we need to wait for the lady dealing with seats. I went there and said we we can get a seat for 3 people?, she asked do we have a reservation? I said that no and do we need one. She answered that it 's Saturday and we need a reservation. I got bit annoyed, looked around and said that they many empty seats, also asked her should we leave. She didn 't have the decency to look me in the eyes and answered since we already sat down, we can stay . This is highly rude and unprofessional customer service. I do know that this can be a hard and stressful job, but we all have a job and we need to deal with many difficult situations. I do know that the front lady is Polish, I am as well so I do understand the this she was saying. Whoever is a manager or owner should train the stuff how to treat the customers."
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