Telefon: +441823333062
Adresse: Norton Fitzwarren, TA2 6NR, Taunton, United Kingdom
Stadt: Taunton
Menü Gerichte: 10
Bewertungen: 10
Webseite: http://www.chefandbrewer.com
"A group of six adults and two children decided to dine at The Cross Keys. The general appearance of the pub was very nice, clean, and relaxing. The table service was both polite and efficient. However, most of our meals were just average, typical pub food. Both my granddaughter and I chose a dish with mashed potatoes, which is usually our favorite. Unfortunately, we were disappointed to find that the mashed potatoes tasted reconstituted, possibly from frozen or powder. I was so disappointed that I asked to speak to the manager to complain about the mashed potatoes. The manager, who only introduced himself by his title and not his name, defended the mashed potatoes by saying they were freshly prepared and that he had never received a complaint before. Our meal was ruined, the children didn't eat, and the manager did not handle my complaint effectively. He made no effort to compensate us, leaving us feeling unsatisfied with our experience."
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