Telefon: (+44)1686626271
Adresse: Back Lane Long Bridge Street, SY16 2BQ, Powys, United Kingdom
Stadt: Powys
Gerichte: 4
Bewertungen: 1853
Webseite: http://www.elephantandcastlehotel.co.uk
"Despite booking the Christmas dinner months in advance and calling the hotel to inquire about vegan options, the experience was a disaster. I requested brown bread instead of white for the hummus and flatbread starter, which was accommodated. However, the waitresses were confused about the orders, resulting in a meager portion size with lettuce, a small amount of hummus, and a few pieces of flatbread. The main course, consisting of nut roast and roast potatoes, was served late after other meals had arrived. I was disappointed to see shared bowls of potatoes on the table, as I prefer not to eat vegetables that have been placed on meat plates. There was a lack of separate vegetables, vegan gravy, and the dessert, dry chocolate cake, was unsatisfactory. Despite paying over £24 per person, I felt like I was ripped off. When I raised my concerns with the chef, a former server at Morrison's cafe, he claimed he was not informed of my dietary restrictions."
Speisekarte - 4 Optionen
Alle Preise sind Schätzungen.
Dafydd
Good beer selection Rooms: 5 Service: 5 Location: 5
Adresse
Bewertungen
John
Nice clean vacilities and nice breakfast Rooms: 4 Service: 4 Location: 4
Brian
Rooms: Good quality room, decent bathroom and shower Food drinks: Great breakfast! Rooms: 4 Service: 4 Location: 4 Hotel highlights: Great value
james
Really nice place with friendly staff, our room had a lovely river view, would definitely stay there again. Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great view, Quiet, Great value
Dave
A very fancy hotel at the heart of Newtown. We enjoy the stay and foods. All the staff were kind and profesional. Rooms: 5 Service: 5 Location: 5 Hotel highlights: Great view, Kid-friendly, Great value
Ana
Very bad service and the waiter with very bad attitude!! Me and my son had a Sunday roast dinner, the vegetables weren't cooked and the drinks were a quarter of the glass. Definitely will not recommend!! Will not back Again!!!! Very disappointed Service: 1
Ann
While touring Wales on our motorbike we stayed one night at this hotel. The room was very nice with a view of the river. Bed was very comfortable. The staff very friendly and helpful. Very nice breakfast. Parking is excellent Rooms: 4 Service: 4 Location: 4 Hotel highlights: Kid-friendly, Great value
Gareth
We had a pleasant one-night stay to be closer to the Royal Welsh Winter Fair and the breakfast was excellent. I was disappointed though that there was a cannbis smell in some of the corridors that we went through on the way to our room, which I didn't expect in a fairly well-appointed hotel. Walkability: Very close to all amenities in the town on foot. Rooms: 5
Jonny
Don’t be fooled by the pictures as the greeting by women on aim desk was miserable and rude. Zero customer service plus the breakfast was terrible and greasy. Was accused of smearing food on walls and asked to front payment yet when asked for detials or evidence to support hotel claims was simply told there wasn’t any but what maid reported. Made to feel like had done wrong and had reserved a room but out of principle paid to stay else where. Bed bugs in rooms and dirty shower with stains on mattress. Considering the hospitality industry are supposed to be on the guest side in this case felt highly discriminated against and would never go back.
Z5683BCjuliaw
Despite booking the Christmas dinner months in advance and calling the hotel to inquire about vegan options, the experience was a disaster. I requested brown bread instead of white for the hummus and flatbread starter, which was accommodated. However, the waitresses were confused about the orders, resulting in a meager portion size with lettuce, a small amount of hummus, and a few pieces of flatbread. The main course, consisting of nut roast and roast potatoes, was served late after other meals had arrived. I was disappointed to see shared bowls of potatoes on the table, as I prefer not to eat vegetables that have been placed on meat plates. There was a lack of separate vegetables, vegan gra...
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