Telefon: +441637877800
Adresse: Church Street, Cornwall,Isles Of Scilly, United Kingdom, Cornwall,Isles of Scilly
Stadt: Cornwall,Isles of Scilly
Menü Gerichte: 11
Bewertungen: 2871
Webseite: http://www.farmersarmsnewquay.co.uk/
"Firstly I want to say the food we had at the Farmers Arms last night was very good and I have no issue with the quality. However the experience we received from a staff member was unacceptable. I booked a table for 4 two weeks...ago as I knew it was bank holiday weekend and it would be busy. I also completely understand the pressures our hospitality industry goes through at this time of year, living locally. I arrived with my friends and waited to be allocated our reserved table. It’s was extremely busy (as expected) and the man behind to bar and a lady that worked there were clearly having issues around tables already. Eventually I was spoken to and I advised I had a reservation. Unfortunately he could find my reservation either on the sheets of paper he had or in the diary. He apologised as said he would sort a table. He showed us to a table and asked if it would be ok. We said it was fine. There were only 3 chairs at the table and so I turned round to take one of the chairs from the empty table behind us. The lady wearing a yellow dress, came storming over and shouted “don’t take that, that table is reserved”. I explained we had also reserved a table and she shouted back “this table isn’t reserved” pointing at the table we were about to sit at. My friend then tried to explain we’d been asked to sit here and she screamed back at the top of her voice “don’t speak to me like that, I don’t have to take this”. To say we were completely dumbfounded would be an understatement. She stormed off, came back with a chair and plonked it down. So we sat down at which point she returned with a condiment set and almost threw it on the table and walked off. We had been to the Farmers Arms a couple of times before but pre Covid. I couldn’t remember if we previously ordered at the bar or not but no one explained that was how we ordered. We just had to find out ourselves. To be honest, if it hadn’t of been bank holiday weekend in the height of the season, I would have walked out there and then but finding availability elsewhere would have been almost impossible. I can honestly say I have never come across such an obnoxious person working on a restaurant/pub in Cornwall before. I worked with the general public all my life and you never speak to customers in that manner no matter what pressures you may be under. I know over the last couple of years we have had some undesirable holidaymakers in Newquay but it doesn’t excuse the rudeness she showed to us for just trying to get the table we’d reserved. We could have been unpleasant as it was their mistake not reserving the table correctly but we accepted things do happen. Sadly there are not so many good pubs that serve proper “pub grub” anymore, but The Farmers Arms will not be one I will return to anymore. To add insult to injury, the “reserved” table behind was never used and we didn’t leave until 10pm. Maybe all along that was our reservation "
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