Telefon: +441900829299
Adresse: 43 Station Street, Allerdale, United Kingdom, CA13 9QP
Stadt: Allerdale
Menü Gerichte: 14
Bewertungen: 3625
Webseite: http://frederickscockermouth.co.uk/
"We had a nice meal at this restaurant and actually were saying how much we liked the restaurant until we recieved the bill which had a mistake on it. We ordered a bottle of wine but were given the wrong one,no problem with that and they changed to another one. Then when we got the bill the wine we ordered cost £24 but we were billed £30,we asked the waitress to please amend by £6 and she said ok and went to speak to managment. George returned ,suppose he was assisant manager and said he can’t refund the £6 as we had drank the £30 bottle we said no it’s £24 on the menu ,he proceeded to show us it was £30 and this is when we relised that they had actually given us a £30 bottle of wine which wasn’t the one we asked for! Seriously can you believe they got our order wrong not once but twice! Yes I know it’s only £6 but it was the way George proceeded to argue and became obnoxious and arrogant. They made the mistake not us! He then went to refer to his manager again who was hiding and came back again to say no refund. Seriously! The manager should have come out and seen us out of respect.Disgraceful behaviour,This completely ruined what had been a nice evening and we left disappointed and upset. We felt bad not leaving the lady waitress a tip as she was lovely but the way George and the No balls manager treated us was totally unexpectable and we left! So overall food nice but George and managerment team poor! Shame coz we would have left a big tip"
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