Telefon: +441204431231
Adresse: 88 Winter Hey Lane, BL6 7NZ, Bolton, United Kingdom
Stadt: Bolton
Gerichte: 6
Bewertungen: 3850
"having positive experiences with Hong Hu .my two friends and I ,ordered for delivery from the new menu. I ordered from the Ok Dishes section. Which states deep fried in batter as the heading and lists a choice of beef, chicken , prawn ,and pork .so I ordered pork and some chips to go with it we quoted the numbers on the menu. My friends chose crispy beef with egg fried rice and chow mien with three different meats in it . When the order was delivered .there was no receipt so at first hand ,couldn’t confirm what we had ordered we had reckoned the cost and the girl we spoke to confirmed that ,so we gave the delivery man that amount along with delivery cost and a tip on dishing mine out ,I soon realised I had been given king prawn in batter which I loathe. My friend with the chow mien found there was no meat in her noodles. I rang the shop and was told they don’t do pork in batter.when I explained that there ok menu was misleading sh e said sorry .i asked to be delivered something in its place but she said I would have to pay again which I found unreasonable as it was their mistake. I got nowhere and she insisted my friend who placed the order said prawn which we all knew was untrue as we heard her. Very disappointing. The friend with the chow mien was so disappointed she went to the shop and showed how there was no meat in the dish .the girl found the receipt and said she had ordered and been charged just for soft noodles. She fought her corner and said we had given the delivery man the money for the more expensive chow Mien. The shop was full of customers and it was embarrassing but in the end they said they didn’t want her to be disappointed so they gave her the right dish she had ordered . I though, am still disappointed . I think part of the problem was the poor communication .i expected more from you Hong Hu and won’t be using you again"
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